ZumbambooReviews of zumbamboo.com

Response from ZumbambooOct 13, 2026

We're sincerely sorry for the extended delay and the disappointment you've experienced with your quilt. We understand how frustrating it is when a product doesn't match your expectations based on the images on our website, especially after such a long wait. We also apologize for the difficulty you've had reaching our customer service team. We take your feedback seriously and would appreciate the opportunity to review your concerns. Please email us at [email protected] with your order number and photos of the quilt so our team can investigate and discuss the available options with you. We apologize for the frustration and inconvenience this has caused.

Response from ZumbambooOct 13, 2026

We're sincerely sorry that your order arrived later than the date you needed it and that you've had difficulty reaching our customer service team regarding your return request. We understand how frustrating this must be, especially since you contacted us before placing your order and were assured that shipping would be expedited. This is not the experience we want our customers to have. We apologize for the inconvenience and would appreciate the opportunity to review your case. Please email us at [email protected] with your order number so our team can look into your concerns and discuss the available options. Thank you for your feedback, and we're sorry we let you down.

Response from ZumbambooOct 13, 2026

We're sincerely sorry that your personalized order has not arrived and that you've had difficulty receiving helpful updates from our customer service team. We understand how frustrating and concerning it is to wait so long without any tracking progress, especially for a personalized item. This is not the experience we want our customers to have. We'd appreciate the opportunity to investigate your order and address your concerns. Please email us at [email protected] with your order number so our team can look into this matter further. We apologize for the delay and the frustration this has caused.

Response from ZumbambooOct 13, 2026

We're sincerely sorry for the long wait and the lack of clear shipping information and communication. We understand how frustrating it is to receive repeated updates without a clear delivery estimate or carrier details. This is not the experience we want our customers to have. Your feedback regarding our shipping process and customer service is important to us, and we apologize for the inconvenience and disappointment caused. We'd appreciate the opportunity to review your experience. Please contact us at [email protected] with your order number so our team can look into your concerns and provide further assistance. Thank you for sharing your feedback.

Response from ZumbambooOct 8, 2026

Thank you for sharing your feedback. We’re sorry to hear that the quilt did not meet your expectations. We’ve noted your concerns regarding the trim color and the material of the quilt and pillow shams. Your feedback is important to us, and we will share it with our production team so we can review and improve the product experience. Our quilts are made with four layers, including a quilted filling layer, which is designed to provide comfort and warmth. We’re glad to know that many of our customers have enjoyed our quilts, but we understand that the product you received did not meet your expectations, and we sincerely regret that. We also apologize if our request for additional photos felt frustrating. Those photos are normally needed for our team to properly verify the issue and determine the appropriate resolution. We truly appreciate you taking the time to share your experience, and we will work to improve our quilts and product presentation going forward.

Response from ZumbambooOct 8, 2026

We’re sorry for the frustration. Our team did respond to your previous email, but it may have been filtered into your spam or junk folder. Please kindly check your spam/junk folder to make sure you don’t miss our response. We’re happy to continue assisting you with your order and tracking.

Response from ZumbambooOct 8, 2026

We’re sorry for the frustration and understand your concern. We have checked our system and can confirm that our team has reached out to you via the email address associated with your order. However, our system does not show any additional emails from you after our previous response. Regarding order #zumb64846, our records show that the order was placed on July 21 and has already been refunded because the item became out of stock. Please kindly check your original payment method to confirm that the refund has been received. We also recommend checking your spam or junk folder to make sure you don’t miss any emails from our team.

Response from ZumbambooOct 8, 2026

We’re sorry for the frustration. Our team did respond to your previous email, but it may have been filtered into your spam or junk folder. Please kindly check your spam/junk folder to make sure you don’t miss our response. We’re happy to continue assisting you with your order and tracking.