Trudy Y.
All is good
I had great difficulty with my order of a bedspread. Despite repeated emails and repeated reassurances that the order “was being processed,” it did not arrive for 3 months. I had asked for a refund 3 times. It finally arrived and was not the bedspread I ordered. However, when I expressed my disappointment and displeasure about the delay and incorrect order, I finally received a communication from the manager of the company. She was very professional, acknowledged need for improvements in their customer service and processing, and gave me a full refund. The quality of the (incorrect) bedspread was quite good. I will probably not shop with them again, but wish them the best and trust they will improve things for the satisfaction of their customers.
Response from ZumbambooAug 30, 2026
We sincerely apologize for the delays, the incorrect item you received, and the frustration this situation caused. This is not the level of service we aim to provide, and we truly appreciate your patience while we worked to resolve it. We’re grateful for your understanding and kind words about our manager’s support. Your feedback is very important to us, and we are actively working on improving our processes to prevent situations like this in the future. While we understand your hesitation to shop with us again, we genuinely hope we may have the opportunity to serve you better in the future. Wishing you all the best, and thank you again for your honest feedback.