Cheryl A.
Ordered for Valentine’s Day on 1/23/26
I have received my order. Although it took a long time to arrive, they are here and look cute. My family hasn't yet had a chance to try them on. The customer service was difficult to get a hold of but once we connected they did reach out quickly with an apology, followed the tracking and offer to make things right. thank you
Response from ZumbambooMar 7, 2026
Thank you for bringing this matter to our attention. We have already contacted you and worked together to resolve the situation. We’re glad that the package was found at your doorstep. Your order was shipped in separate packages, and 5 items have already been successfully delivered. The remaining item is currently being sent via expedited shipping and should arrive very soon. We truly appreciate your patience throughout this process and look forward to you receiving the final item from your order of 6 products. If you need any further assistance, please feel free to contact us anytime. UPDATED: According to the shipping information, all items in your order have been delivered successfully. We kindly ask that you please check around your front door, mailbox, porch, or with neighbors in case the package was placed in a safe location by the carrier. We also arranged expedited shipping for your order to help get the items to you as quickly as possible. If you are still unable to locate the package, please let us know and we will continue working with the carrier to assist you further. Your satisfaction is very important to us and we are here to help resolve this for you.