ZumbambooReviews of zumbamboo.com

Response from ZumbambooOct 21, 2026

We're truly sorry that you haven't received your table runner and that your emails have gone unanswered. We understand how frustrating and disappointing this must be, especially after spending nearly $90 on your purchase. This is certainly not the level of customer service we strive to provide. We'd appreciate the opportunity to investigate your order and help resolve this issue. Please contact us at [email protected] with your order number so our team can look into this matter. We sincerely apologize for your experience and appreciate you bringing it to our attention.

Response from ZumbambooOct 21, 2026

We're sincerely sorry for the extended delay and the lack of clear updates regarding your order. We understand how frustrating it is to be given an estimated delivery time and still not receive your package. This is not the experience we want our customers to have, and we apologize for letting you down. We'd appreciate the opportunity to investigate your order and provide a clear update. Please contact us at [email protected] with your order number so our team can look into this as a priority. Thank you for bringing this to our attention.

Response from ZumbambooOct 13, 2026

We sincerely apologize for the long wait and the lack of clear tracking updates. We understand how frustrating and concerning this experience must be, especially after waiting so long for your order. Please rest assured that we take your concerns seriously. We would like to look into this with our shipping team and provide you with a more accurate update. Please contact us at [email protected] with your order number so we can investigate this further. Thank you for your patience, and we're sorry for the inconvenience.

Response from ZumbambooOct 13, 2026

We're truly sorry to hear that the quilt did not meet your expectations. We understand your disappointment and sincerely apologize that the material and overall quality were not what you anticipated. Your feedback is important to us, and we'd appreciate the opportunity to review your concerns. Please contact us at [email protected] with your order number and photos of the quilt so our team can look into this further and discuss the available options with you. We apologize for the frustration this experience has caused.

Response from ZumbambooOct 13, 2026

We sincerely apologize for the disappointing experience, especially as a first-time customer. We understand your concerns regarding the condition and packaging of the items you received, and we're sorry that they did not meet your expectations. We take your feedback seriously and would like the opportunity to review your case with our team. Please contact us at [email protected] with your order number so we can look into this further and discuss the available options for resolving the issue. We appreciate you bringing this to our attention and apologize for the frustration and inconvenience caused.

Response from ZumbambooOct 13, 2026

We sincerely apologize for the long wait and the frustration caused by the lack of clear updates and response to your refund request. We understand how disappointing it is to wait so long without receiving your order or the information you need. This is not the experience we want any customer to have. We would appreciate the opportunity to review your case and address your concerns. Please contact us at [email protected] with your order number so our team can investigate this matter further. We are truly sorry for the inconvenience and disappointment.

Response from ZumbambooOct 13, 2026

We're truly sorry to hear that the quilt did not meet your expectations. We understand your disappointment with the print, fabric, and overall quality, especially when the product differs from what you expected based on our website photos. Your feedback is important to us, and we'd appreciate the opportunity to review your concerns. Please contact us at [email protected] with your order number and photos of the quilt so our team can look into this matter and discuss the available options with you. We sincerely apologize for your disappointing experience.

Response from ZumbambooOct 13, 2026

We're sorry to hear that the bedding set did not meet your expectations. We appreciate your feedback and understand how disappointing it can be when a product falls short of what you expected, especially regarding our return policy. We'd appreciate the opportunity to review your concerns and see how we may assist. Please contact us at [email protected] with your order number and photos of the product so our team can look into this further. Thank you for sharing your feedback, and we apologize for the disappointment.