Elizabeth
Stay far away from this company
Stay far away from this company! They lie about their shipping times and I no longer need the item since I needed it as a gift for today and it hasn’t even shipped yet. After placing the order and seeing it hadn’t shipped after the time it said it would, I tried to contact the company to cancel though e-mail, phone, Instagram, tik tok and Facebook messenger without a single response. There is no point in them even shipping the items anymore, since I had to rush to get new gifts for the kids I needed them for, but you can’t even cancel the order.
Response from ZumbambooMar 7, 2026
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand how frustrating this situation must have been, especially since the items were intended as a gift. During busy periods, production and shipping times may occasionally take longer than expected, but we sincerely apologize if the delay and lack of timely communication caused inconvenience for you. Your experience is not what we want for our customers. Please reply to our email with your order details so we can review the situation and provide the best possible assistance. We truly appreciate the opportunity to look into this and help resolve the matter for you.