ZO Skin HealthReviews of zoskinhealth.com

I agree with the other reviewers although my experience is that their Customer Service doesn't seem to exist. They do not reply. In my case, they only sent 1/2 of my order with no explanation. I finally had to go digging into my credit card log to see that fortunately, they only charged me for the half of the order, but then didn't bother to update on the other product (the one I really wanted) and which was never sent. I can't recommend this company. They should not sell online since they don't support their customers.

Tub opened immediately to the air instead of the top lid for the pump mechanism opening which is supposed to prevent air oxididing the product. What a joke - overdesigned new packaging that doesnt work and £130 a time. I was cross with myself then saw the funny side, Us consumers are idiots

Terrible customer service! I purchased over $500 worth of product and then signed up for auto-renew for a small discount and they did not send me the free gift because the auto renew discount put me $10 below $500 before taxes. I had also placed a $300 order the day before but wanted to take advantage of the promo the next day. So, I am obviously a loyal customer. I asked them to honor the promo and they refused. I even asked if they could remove the auto replenish order so that I would hit the $500 threshold on that single order and they still refused. For a high end beauty line, they should take care of their customers and reward them for setting up auto-replenish rather than penalizing you. No other concession was made to try to make it right like a promo code for a future order. DON'T ORDER FROM ZO!

THE WORST CUSTOMER SERVICE YOU CAN IMAGINE. PURCHASED THE GENTLE CLEANSER WAS ABSOLUTELY TERRIBLE. THICK EVEN MIXED WITH WATER DOESNT FEEL CLEAN AT ALL. THE FORMULA HAS RECENTLY BEEN CHANGED TO SULFATE FREE SO DOESNT FOAM AND LEAVES A GROSS FILM. WROTE A REVIEW AND IT WASNT POSTED. FOLLOWED UP ASKING WHY NO RESPONSE. THIS COMPANY IS INCREDIBLY DISINGENUOUS. ASKS FOR REVIEWS LIKE YOU ARE VALUED BUT NOT POST THEM IF THEY ARE NEGATIVE. THE OLD CLEANSER WAS MUCH BETTER AND BUYERS SHOULD BE AWARE THAT THEY ARE WASTING MONEY ON SOMETHING THAT HAS CHANGED FOR THE WORST.

Absolutely disgusting customer service, I have emailed twice in the last few months. I get a reply, so I will contact me. I have not been contacted. I find this extremely rude and unprofessional, so I’ll stop buying it and I’m using Medik 8

I love the ZO Skin Health products but am not happy with their customer service or lack there of. They blasted my email with a promotional SPF product if you spend over $200. I have a subscription with them and have already spent thousands of dollars. I received 2 products from my subscription during this time at a cost of ~ $440. I called customer service (left a voicemail for the "manager") and sent several emails to request the promotional gift. I am posting the final email I sent to their manager below: Concerns regarding Customer Service and Loyalty I am writing to express my continued disappointment with the customer service I have received regarding my request. Yesterday, I called again and was only then informed that subscribers are not eligible for promotional gifts. This was my second or third phone call on this matter, and this is now the third email I have sent without receiving a response or satisfactory resolution. I was extremely disappointed to learn that, despite spending thousands of dollars on ZO Skin Health products, both through my skincare provider and through my subscription on your website— a loyal customer cannot be offered a complimentary sunscreen. I have consistently supported your brand and, when requested, even took the time to leave a glowing review of the Growth Factor Serum because I genuinely believe in the quality and effectiveness of your products. During my call yesterday, I was told that my concern would be escalated to your manager, Angel and my call was forwarded to her voicemail. Unfortunately, I never received a return call. This lack of follow-up only added to my frustration and left me wondering whether this is truly the level of service ZO Skin Health provides to its loyal customers. Your products represent a significant investment, and I have continued purchasing them because I believe they deliver excellent results. However, my disappointment is not about the value of a complimentary sunscreen, it is about the missed opportunity to recognize and retain a loyal customer. Exceptional customer service is just as important as exceptional products. When a company is unwilling to make a small gesture of appreciation for someone who has invested substantially in its brand, it becomes difficult to justify continuing that relationship. I also subscribe to another premium skincare line whose products I consider equal to, or in some cases better than ZO Skin Health's. Their customer service consistently reflects the premium experience their brand promises, and that level of support is invaluable when investing in high-end skincare. As a result of this experience, I am seriously considering canceling my subscription with ZO Skin Health and purchasing all of my skincare products from that company instead. As someone who held an esthetician license for many years, I have an in-depth knowledge of skin care and products. I will continue to recommend ZO Skin Health products to friends, family and med spas that I frequently visit, based on the results I have personally experienced. However, I can no longer recommend the customer experience. In the future, if I am asked to review a product, I will feel obligated to share not only my opinion of the products themselves but also my experience with your customer service so that prospective customers have a complete picture of what they can expect. I hope you will reconsider how this situation has been handled and recognize the importance of building long-term customer loyalty. I am certain that I am not the only customer who has been treated this way. Once customers begin to read negative customer service feedback, it makes them think twice before doing business with that company.

over priced , and make break out all over my face!

I emailed many times 6 times to return my order I NEVER got one reply. They are scammers do NOT get anything from them.