Zoom Electric Scooters & MopedsReviews of zoomescooters.com

We love our little yellow Zoom. Worked great for almost 1 year then the charger & battery died. Probably my fault, but that’s not the issue. I ordered & paid for a new battery & charger Nov 6, 2022. It’s now Jan 22, 2023 & still no battery or charger. The customer service keeps telling me it’s on the way, even will be here next week (a month ago). That the supplier had backlog due to holidays. But still waiting. I’ve even asked for recommendations of another battery & charger to replace mine, but no luck. Seems there is only one supplier so I am stuck. The scooter is awesome when it works but if you need to replace anything be ready to wait for months…hoping to be able to ride it before the Texas summer heat but as of now it’s a dead scooter in the garage. What a shame.,

Batteries showing some signs of wear but still function. It's very cute and draws a lot of attention. Do your research and buy what you like. I chose Zoom because they are an American company, American labor. And comes from Calif. Have Fun !

The company was quick to respond to my questions

Fourth review: I received a text from zoomescooters pointing out that I said something wrong in my Third Review below. (So they're still putting energy into this cancelled order. My advice would be to put in the energy earlier when it could do some good.) Here's what I was wrong about: I said it took a negative review for them to tell me that my address was a problem. Actually, they told me that my address was a problem after I cancelled the order on September 9. I stand corrected. I think they're missing the point here, which is that timely customer communication is important. In particular, if they had told me there was going to be a shipping problem around the time I made the order (July 11), I would have had it shipped to another address (like of a friend or relative). Then it wouldn't have actually been a problem. Third review: The "Second review" got me a refund. If they had put a tenth as much effort into actually providing customer service as opposed to going nuts over a negative review, there wouldn't be negative reviews in the first place. For example, they say in their reply to my review that I live on a remote island and that's why delivery was taking so long. That was news to me: I never heard that before their reply to my review. I live on an island, but it's hardly remote. If somehow it was a problem for their shipper, why did it take two months and a negative review for them to tell me that? My impression is that they're learning about Customer Service 101 on the job. While my experience was negative, I wish them the best and hope they eventually graduate from the 101 class and maybe move on to Intermediate or even Advanced Customer Service. Second review: Posting the review below finally got some action. I got a call from someone saying they would refund my money. So presumably they're not bankrupt and hopefully the refund will show up - will update review if it does. First review: This company may be bankrupt. They do not respond to email, chat, or phone. They charged me for a scooter on July 11 and then kept changing the date it was supposed to arrive - it never did. I tried to get a refund and never heard from them again.

Had the Scooter for going on one year. Have talked to , mostly via text, more times than I can remember. Many minor problems, Most of them fixed. Comes with no manual, but there are on line instructions which you should read. Very important to charge batteries correctly. Scooter is fun if you have issues keep after them you well get help. It just takes a while.

Received my scooter and am loving it! As a senior I am extremely careful with my riding and getting to know the area. I found it easy to ride. Very happy with it. Arrived after a long wait but in perfect condition. Couldn't recommend it more highly for anyone looking to ride about for fun. My teen grandkids are loving it too.

I got my scooter about a month ago and LOVE it. As a woman that is a senior, I was a wee bit scared, but now the neighbors call me the yellow flash!. When I needed some paperwork, customer service responded immediately. They have done this everytime I have a question. I would recommend this group 1000 fold! Excellent job, excellent customer service.

Ok, so here is my 100%, honest feedback. -It took about a month to get the color I wanted. If i would have compromised for another color, i would have had my scooter in about a week. Keep in mind, i live locally about an hour away. Throughout the process, Zoom was responsive and very straight forward and honest. When my scooter arrived I was surprised, it was way nicer than i expected and better then what you see in the pictures. I love this scooter and i have another brand electric scooter and Zoom blows it away. So, overall between the customer service and the scooter itself, I give Zoom an A. Now the main problem. How am i going to come up with the money to buy another one?!!?! I 100% highly recommend Zoom. ***I will update after a couple of weeks of riding this beauty.