Zoom Electric Scooters & MopedsReviews of zoomescooters.com

All started well until now. More than 6months with a dead battery. You cant travel 10km without having any battery issues. Then having 3month with an expired disc being promised nonsense.

Ordered my black scooter in June couple weeks later I was informed they didn’t have any more black so I was good enough and took a red one and I was promised a free cover and it’s on the invoice never received the cover contacted a few times no answer not a good way to do business.

Ordered a scooter from Zoom Scooters. They were quick to grab up my money. 4+ months later I was still waiting on it. The customer service was horrible. When I did manage to hear from them for an update, I was told it was in this state then in this state oh now it's in this state. After a while they were running out of states to tell me it was in. They wouldn't provide any tracking info. I was not happy, replying that it doesn't take over 4 months to send something across country no matter what it was or how it was sent. They just kept giving me the run around or not getting back to me for weeks at a time. I had to assume that they never bothered to send it to begin with. I finally threatened a lawsuit and to report them as scammers and poof. My money was returned to me within a couple of days. It's obvious they are just out to scam people, grab the money and run with no intentions of delivering the goods. If you are going to sell something like that then you better have A+ customer service and don't post on your website that you deliver anywhere in the USA when you won't. You shouldn't guarantee and not deliver.

I ordered a ZOOM electric scooter 16 June 2022, and a cover, rear storage box and helmet on 23 June 2022. Since no order updates were sent, I requested status updates numerous times over several months. I finally received a reply to my inquiries (I ordered a yellow scooter and received a white one), which was basically that somewhere in their website it specifies that the color choice is not guaranteed due to high volume. Customer Service replied that they could ask the manager to credit me $100.00, which has not happened. Before that, I had requested shipping information due to the length of time the orders were taking and was promised a $100.00 credit. This has not appeared either. Over the last several months I've received no updates or replies. The scooter itself is great, even if it was not the color I ordered; however, the lack of even the most basic customer service has soured the whole experience. Mine is not an isolated issue, as this company has an "F" rating with the Better Business Bureau.

UPDATE: They just replied to my review and what they stated was not correct. "We were very upfront with her about the long wait for her order; because her model is an older version and these parts sometimes take a while to get from older suppliers." this response to my review is the first I'm hearing about this. I re read all the texts and emails and never was that mentioned. I knew nothing about my scooter being an older model. I have a texts that state, "you'll get tracking this week". I have that text 2 different times from nov-jan. They also said they replied over 10x. 10x in Oct (10/10th was my order) -Jan (4 months) is not a lot. I have no responses from Dec 11th correspondence, for instance that was never returned. What they failed to mention is that when I finally asked for a refund because my scooter had been out of service now since OCT (oct to jan is 4 months) and they kept telling me I'd get tracking and I never did-- I decided to look elsewhere for a battery. I then asked for a refund. I had no refund initiation for 7 days. I asked them why my bank hadn't even gotten alerted of a refund. They said "we'll reach out to our colleagues." At day 10, I still had no refund and the bank had no info about it, either. I inquired again where my money was and then I was told they'll venmo me. Which they then did. 10 days after asking for a refund. bottomline: they have horrible customer service and have A LOT of excuses about their suppliers etc. the "our supplier says you'll get tracking soon" , "our supplier said they'll ship today or tomorrow" (nothing for weeks, until I reach out again". And then the SAME with the refund. great product, as long as it's working. But do not expect to get any where for a LONG time if you need help getting it back up and running, and don't be surprised if they have a ton of excuses about their "colleagues" and their "suppliers" for months on end with absolutely no other help. I wish I bought a scooter from a different place to begin with so it wasn't out of service for months on end when all I was waiting for was a simple battery. Buy at your own risk. I also want to mention that they are not backed by BBB and have an F+ rating on there based on other reviews than my own. If they can get a new 'supplier' and way better customer service, it would be a good buy. But until then-- it's a lot of paying out money and waiting while they provide excuse after excuse. -- don't just read my review, read all. ******************************************************** Let me 1st say, I love my zoom e-scooter that I’ve had for 2 yrs. 500 miles on it. I ordered a new battery 4 months ago. They told me 3 months ago to be patient they were back stocked. Asked if I want a refund but didn’t tell me what kind of battery it was to look elsewhere. After I’ve asked multiple times. I don’t want a refund. I want the battery I paid for 4 months ago. I would have never bought this knowing how awful their customer service is. I even referred a neighbor to get one. They did. It took 12 weeks to deliver and was the wrong color. Instead of making it right, zoom Said, “we can take it back refund you and you can order the other color (the one you originally ordered that we demaged in transit) at the new price” which was about $300 more than the one she bought. With NO offer of honoring the price. My neighbor stuck with a color they didn’t want. I have no idea who does their customer service, but they’re awful. I also bought a new passenger foot peg and didn’t get it until 5 months later after reminding them of the order. I now get no response. They are just so awful. It’s so sad cause the product is great but they suck so horribly and are the only ones who sell it. I would definitely buy a different brand with better customer service over the better product. I can’t even use this scooter until I get a new battery, which I don’t even know is coming!? I feel very very angry and sad at this point. It just sitting in my garage unable to be ridden and while I’ve made every effort to make it work, the company won’t work with me and honor my order.

BEWARE. I ordered a Zoom e-scooter based upon the Trustpilot score of 4.0 shown on the website which is obviously WRONG. After 5 MONTHS of waiting and being told 4 times that the scooter was in route and would be delivered at the end of the month (March, April, May, June) I finally accepted a refund. They continued misrepresent their commitments. Therefore, I can only imagine how unreliable their product warranty and service would be. At the request of Zoom I am providing additional background. After 2 months they offered to refund my money, but I believed their misrepresentation on delivery status. They then offered a $300 discount to take down my original complaint and recieve an end of month delivery. Because I needed/wanted the scooter i chose the delivery. For the subsequent months, they offered the same refund or end of month delivery. I chose delivery. Still NO SCOOTER. After 5 months of misleading information, chiding from my friends and family, and checking out Better Business Bureau - F RATING, I submitted to accepting the refund for the scooter I was never going to get from Zoom. If they misrepresent about purchase and delivery, what kind of warranty and support could I expect, if I ever received the scooter that apparently was never shipped.

Fourth review: I received a text from zoomescooters pointing out that I said something wrong in my Third Review below. (So they're still putting energy into this cancelled order. My advice would be to put in the energy earlier when it could do some good.) Here's what I was wrong about: I said it took a negative review for them to tell me that my address was a problem. Actually, they told me that my address was a problem after I cancelled the order on September 9. I stand corrected. I think they're missing the point here, which is that timely customer communication is important. In particular, if they had told me there was going to be a shipping problem around the time I made the order (July 11), I would have had it shipped to another address (like of a friend or relative). Then it wouldn't have actually been a problem. Third review: The "Second review" got me a refund. If they had put a tenth as much effort into actually providing customer service as opposed to going nuts over a negative review, there wouldn't be negative reviews in the first place. For example, they say in their reply to my review that I live on a remote island and that's why delivery was taking so long. That was news to me: I never heard that before their reply to my review. I live on an island, but it's hardly remote. If somehow it was a problem for their shipper, why did it take two months and a negative review for them to tell me that? My impression is that they're learning about Customer Service 101 on the job. While my experience was negative, I wish them the best and hope they eventually graduate from the 101 class and maybe move on to Intermediate or even Advanced Customer Service. Second review: Posting the review below finally got some action. I got a call from someone saying they would refund my money. So presumably they're not bankrupt and hopefully the refund will show up - will update review if it does. First review: This company may be bankrupt. They do not respond to email, chat, or phone. They charged me for a scooter on July 11 and then kept changing the date it was supposed to arrive - it never did. I tried to get a refund and never heard from them again.

Trustpilot …This isn't getting anywhere. Even the BBB has complaints against this company ZoomElectricScooters. I've said my peace. I will "NEVER BUY NOR RECOMMEND ANYTHING ELSE FROM ZOOM ELECTRIC SCOOTERS of California. ZOOM ELECTRIC SCOOTERS OUT OF CALIFORNIA -NEVER GAVE ME ANYTHING OTHER THAN A HEADACHE. From the day of my order back in JULY 05, 2020. Till MAY 18,2022, I called and I chatted online with Zoom Customer Service on several occasions between 2020 to 2022 about replacing the original batteries on the Trike scooter I purchased in July 2020. I also asked and complained that I wanted to know where I could take this scooter to be checked BY A PROFESSIONAL MECHANIC. And, it wasn’t until I posted my first post about my frustration and ordeal with Zoom Electric Scooter Company that I received an email on June 22, 2022 stating, “We can try to arrange mobile mechanic at the MARKET RATE. DID YOU LIKE US TO FIND ONE FOR YOU? MARKET RATE IS ABOUT $70-$90.00 US DOLLARS AN HOUR. I WAS NEVER TOLD THE MARKET PRICE TILL JUNE 22, 2022 So, I placed an order for the (6) REPLACEMENT BATTERIES from Zoom Electric Scooter on MAY 18, 2022. They COSTED ME $417.95 with tax. I RECEIVED THEM IN JUNE 2022. BATTERIES THAT I SHOULD HAVE GOTTEN FOR FREE ACCORDING TO ZOOM ELECTRIC SCOOTER’s FREE 2 YEAR WARRANTY ON POWERTRAIN ($99 VALUE). I questioned the details of their warranty and I if could attached a copy of my original BILL OF SALE I WOULD. INSTEAD, I RECEIVE A THREAT OF LEGAL ACTIONS AGAINST ME to REMOVE MY REVIEW. WHICH BY THE WAY WAS FLAGGED ON TRUSTED PILOT TILL I SUBMITTED ORIGINAL DOCUMENTS PROVING THAT I WAS NOT AND AM NOT LYING. Yes, I got frustrated and annoyed with Zoom Electric Scooters; but I APOLOGIZED TO ZOOM FOR MY OUTBURST, BUT I ALSO TOLD THEM THAT IF THEY HAD BETTER CUSTOMER SERVICE … CUSTOMERS WOULDN’T GET FRUSTRATED AND DISGUSTED WITH THE NUMEROUS ATTEMPTS FOR ASSISTANCE. After several attempts for assistance from Zoom Electric Scooters with installing these (6) New MIGHTYMAX BATTERIES ALL WITH ENGLISH INSTRUCTIONS AND INFORMATION on how to handle them, but I needed Zoom to help me with the installation and what response did I get?… Email June 4th, 2022 ; Pls show us the wires and how they are connected. June 4th, 2022; We will check if they are installed correctly. Told to take pictures and video. MY concerns before REMOVING THE ORIGINAL LEAD ACID BATTERIES and RECEIVING THE NEW LEAD ACID BATTERIES, I ASKED IF I NEEDED ANY SPECIAL EQUIPMENT, TOOLS, OR CLOTHING. I received an EMAIL on MAY 7th, 2022 advising me that ‘You need to wear ONSULATED GLOVES ALSO. O.K… But, what really pissed me off was on May 7, 2022 I received another email that simply stated and I quote; “IF YOU ARE HANDY THEN IT SHOULD NOT BE DIFFICULT.” IF I AM HANDY…. WHAT GREAT ADVISE…. So, if ZOOM ELECTRIC SCOOTERS want to take LEGAL ACTIONS AGAINST ME FOR TELLING THE TRUTH. AN AMERICAN CITIZEN OF THESE UNITED STATES LAND OF THE FREE AND FREEDOM OF SPEECH. THEN I ASK, ‘WHAT HAS BECOME OF OUR COUNTRY?’