Zoom Electric Scooters & MopedsReviews of zoomescooters.com

Ordered a scooter from Zoom Scooters. They were quick to grab up my money. 4+ months later I was still waiting on it. The customer service was horrible. When I did manage to hear from them for an update, I was told it was in this state then in this state oh now it's in this state. After a while they were running out of states to tell me it was in. They wouldn't provide any tracking info. I was not happy, replying that it doesn't take over 4 months to send something across country no matter what it was or how it was sent. They just kept giving me the run around or not getting back to me for weeks at a time. I had to assume that they never bothered to send it to begin with. I finally threatened a lawsuit and to report them as scammers and poof. My money was returned to me within a couple of days. It's obvious they are just out to scam people, grab the money and run with no intentions of delivering the goods. If you are going to sell something like that then you better have A+ customer service and don't post on your website that you deliver anywhere in the USA when you won't. You shouldn't guarantee and not deliver.

I ordered a ZOOM electric scooter 16 June 2022, and a cover, rear storage box and helmet on 23 June 2022. Since no order updates were sent, I requested status updates numerous times over several months. I finally received a reply to my inquiries (I ordered a yellow scooter and received a white one), which was basically that somewhere in their website it specifies that the color choice is not guaranteed due to high volume. Customer Service replied that they could ask the manager to credit me $100.00, which has not happened. Before that, I had requested shipping information due to the length of time the orders were taking and was promised a $100.00 credit. This has not appeared either. Over the last several months I've received no updates or replies. The scooter itself is great, even if it was not the color I ordered; however, the lack of even the most basic customer service has soured the whole experience. Mine is not an isolated issue, as this company has an "F" rating with the Better Business Bureau.

Great scooter at a great value. Cool look, fun ride, good range (about 50 miles). Waited a few weeks for it to arrive, but it was worth it. Have had it for over a year and haven’t had any issues.

Very lovely scooter love it recommended u to get one

UPDATE: They just replied to my review and what they stated was not correct. "We were very upfront with her about the long wait for her order; because her model is an older version and these parts sometimes take a while to get from older suppliers." this response to my review is the first I'm hearing about this. I re read all the texts and emails and never was that mentioned. I knew nothing about my scooter being an older model. I have a texts that state, "you'll get tracking this week". I have that text 2 different times from nov-jan. They also said they replied over 10x. 10x in Oct (10/10th was my order) -Jan (4 months) is not a lot. I have no responses from Dec 11th correspondence, for instance that was never returned. What they failed to mention is that when I finally asked for a refund because my scooter had been out of service now since OCT (oct to jan is 4 months) and they kept telling me I'd get tracking and I never did-- I decided to look elsewhere for a battery. I then asked for a refund. I had no refund initiation for 7 days. I asked them why my bank hadn't even gotten alerted of a refund. They said "we'll reach out to our colleagues." At day 10, I still had no refund and the bank had no info about it, either. I inquired again where my money was and then I was told they'll venmo me. Which they then did. 10 days after asking for a refund. bottomline: they have horrible customer service and have A LOT of excuses about their suppliers etc. the "our supplier says you'll get tracking soon" , "our supplier said they'll ship today or tomorrow" (nothing for weeks, until I reach out again". And then the SAME with the refund. great product, as long as it's working. But do not expect to get any where for a LONG time if you need help getting it back up and running, and don't be surprised if they have a ton of excuses about their "colleagues" and their "suppliers" for months on end with absolutely no other help. I wish I bought a scooter from a different place to begin with so it wasn't out of service for months on end when all I was waiting for was a simple battery. Buy at your own risk. I also want to mention that they are not backed by BBB and have an F+ rating on there based on other reviews than my own. If they can get a new 'supplier' and way better customer service, it would be a good buy. But until then-- it's a lot of paying out money and waiting while they provide excuse after excuse. -- don't just read my review, read all. ******************************************************** Let me 1st say, I love my zoom e-scooter that I’ve had for 2 yrs. 500 miles on it. I ordered a new battery 4 months ago. They told me 3 months ago to be patient they were back stocked. Asked if I want a refund but didn’t tell me what kind of battery it was to look elsewhere. After I’ve asked multiple times. I don’t want a refund. I want the battery I paid for 4 months ago. I would have never bought this knowing how awful their customer service is. I even referred a neighbor to get one. They did. It took 12 weeks to deliver and was the wrong color. Instead of making it right, zoom Said, “we can take it back refund you and you can order the other color (the one you originally ordered that we demaged in transit) at the new price” which was about $300 more than the one she bought. With NO offer of honoring the price. My neighbor stuck with a color they didn’t want. I have no idea who does their customer service, but they’re awful. I also bought a new passenger foot peg and didn’t get it until 5 months later after reminding them of the order. I now get no response. They are just so awful. It’s so sad cause the product is great but they suck so horribly and are the only ones who sell it. I would definitely buy a different brand with better customer service over the better product. I can’t even use this scooter until I get a new battery, which I don’t even know is coming!? I feel very very angry and sad at this point. It just sitting in my garage unable to be ridden and while I’ve made every effort to make it work, the company won’t work with me and honor my order.

I love my scooter! Ive had my ZOOM scooter for about 1 year. I work from home and do not have a car and live in a small flat city. I don’t drive it every day but this thing has saved me tons of money on Uber and Lyft. VIP parking wherever I go is wonderful. I regularly ride with my boyfriend and we’re both tall and it still achieves speeds of 32-33. We’ve hit some giant pot holes on accident and never gotten a flat. We LOVE it, it makes life easier in a congested city. Customer service has been excellent via chat on their website. Sometimes response was slow but anything I needed or questions I had they were on point. It’s important the scooter stays DRY. Park it inside whenever possible. I keep mine covered at all times. Be sure to pull it back on the main kick stand or it might fall over. (That happened, it’s ok). It has about 700 miles on it. Not a ton. My hope is that it lasts 1-2 more years. I would buy another because I LOVE it and the customer service is awesome. Just message them with some patience and persistence. My boyfriend is planning on buying one to save on gas and insurance. Thank you, ZOOM! ❤️

I bought the Zoom electric scooter for my son in college and he loves it! He is able to get from his apartment to school and everywhere else he needs to go around town. This is a great affordable option compared to getting him a car, since my son doesn't need to ride anywhere that is more than the range of the scooter (which is about 50 miles). I browsed a number of electric scooters and my son thought this one looked the coolest and we thought it was a good value compared to other scooters with similar power. Definitely recommend this electric scooter.

I first purcased a zoom scooter at the end of last summer. It took about 6 weeks to arrive, then my husband tried to purchase a box for it, after several months it still hadn't arrived, after multiple attempts to contact them, they finally responded via email, said it was never sent and returned the money. On April 17, I ordered another zoom scooter (along with 2 storage boxes and racks), its now august 24, and still hasn't arrived. I realize shipping takes longer by freight, but over 4 months is way too long to wait. They finally responded when I wrote a negative review and let me know where it was (that was over a month ago), they did offer to refund the money, but I really wanted another scooter (for my hubby). Ive since emailed and called to find out if they would track it again, but they never respond. It does make me wonder how the warranty would work if they are that bad at responding. They really need to figure out a better way to ship these things, so frustrating!!!