Zoom Auto ProtectReviews of zoomautoprotect.com

Wish there was a negative star - this company is a disaster, impossible to reach a live person and they ghost any requests for services and refunds- stay away from zoom auto protect

Policy #55859370 - 2025 Toyota RAV4 XLE I purchased a vehicle service contract from Zoom Auto Protect and have had a very difficult experience trying to cancel and get a refund. The phone system is fully automated, with an AI that identifies itself as a real person. Calls have been disconnected repeatedly while trying to get help, and my requests have gone unreviewed with no follow-up. The only time I reached an actual human was during the initial sales call. Since April 13, 2026, I have made numerous attempts to contact Zoom Auto Protect via email, telephone, and their web portal to cancel my policy. I have not received a response. I submitted a cancellation request and have not received the final pro-rata refund amount. Based on my experience, I would recommend anyone considering this company confirm you can reach a live representative and get a clear answer on cancellations before purchasing.

Excellent experience with Zoom auto protect fast, professional service, and a smooth process from start to finish. The team was helpful responsive and made everything easy. Highly recommend.

I had an excellent experience with zoom auto protect. I recently filed a claim for my Lexus ES350, and the entire process was smooth and stress free. The claim was approved quickly, and their team kept me informed every step of the way. It’s reassuring to know they stand behind their coverage when you need it most. I highly recommend zoom auto protect to anyone looking for reliable vehicle coverage.

I purchased two policies in 2025 for $4450, and I attempted to use in it in April 2026. I have been unable to access any of the services promised under the contract. The company is effectively unreachable: Their phone system appears to be fully automated, and I have been unable to speak with a live representative (although the AI "person" assures me they are a real person). I have been disconnected at least four times while attempting to get assistance During multiple calls, I was told they could not locate my policy, only for it to later be found, after which the call was disconnected and I had to start over My mechanic received no response regarding the claim My claim has not been reviewed, processed I have received no follow-up communication of any kind I had to pay $2500 out of pocket as a result, otherwise my car would still be at the dealer five weeks later for an easy repair job The only time I was able to speak to a live person was during the initial purchase. At this point, I have paid $4,450 and have no practical ability to use the coverage. The company’s lack of response and failure to process claims constitutes a failure to provide contracted services. Additionally, I have been unable to identify any responsible company representatives or management. The company appears to operate solely through automated systems, with no accessible human contact or clear escalation path. Public information shows only a registered agent with no identifiable officers or customer service contacts. This lack of transparency, combined with the company’s failure to respond to claims or communications, has left me with no practical way to resolve this issue or access the services I paid for.

Great professional service. When I spoke to Ian he was able to answer all my questions. He is the reason I choose to go with Zoom and this policy. Very straightforward and direct. Would definitely recommend.

Zooms customer service and claims team has been great they handled my claim same day and have the repair shop same day approval and payment and I was back on the road. Thanks zoom auto protect you really helped me and my family.

I have attempted to speak with a live representative in regards to the extended warranty, I don't believe my warranty is valid, and I have requested a refund that I am entitled to, because I have not been able to utilize this. The AI representative said they would get back in touch in two business days; It has been four business days, and there has still been no response.