Zoom Auto ProtectReviews of zoomautoprotect.com

Wish there was a negative star - this company is a disaster, impossible to reach a live person and they ghost any requests for services and refunds- stay away from zoom auto protect

Policy #55859370 - 2025 Toyota RAV4 XLE I purchased a vehicle service contract from Zoom Auto Protect and have had a very difficult experience trying to cancel and get a refund. The phone system is fully automated, with an AI that identifies itself as a real person. Calls have been disconnected repeatedly while trying to get help, and my requests have gone unreviewed with no follow-up. The only time I reached an actual human was during the initial sales call. Since April 13, 2026, I have made numerous attempts to contact Zoom Auto Protect via email, telephone, and their web portal to cancel my policy. I have not received a response. I submitted a cancellation request and have not received the final pro-rata refund amount. Based on my experience, I would recommend anyone considering this company confirm you can reach a live representative and get a clear answer on cancellations before purchasing.

I purchased two policies in 2025 for $4450, and I attempted to use in it in April 2026. I have been unable to access any of the services promised under the contract. The company is effectively unreachable: Their phone system appears to be fully automated, and I have been unable to speak with a live representative (although the AI "person" assures me they are a real person). I have been disconnected at least four times while attempting to get assistance During multiple calls, I was told they could not locate my policy, only for it to later be found, after which the call was disconnected and I had to start over My mechanic received no response regarding the claim My claim has not been reviewed, processed I have received no follow-up communication of any kind I had to pay $2500 out of pocket as a result, otherwise my car would still be at the dealer five weeks later for an easy repair job The only time I was able to speak to a live person was during the initial purchase. At this point, I have paid $4,450 and have no practical ability to use the coverage. The company’s lack of response and failure to process claims constitutes a failure to provide contracted services. Additionally, I have been unable to identify any responsible company representatives or management. The company appears to operate solely through automated systems, with no accessible human contact or clear escalation path. Public information shows only a registered agent with no identifiable officers or customer service contacts. This lack of transparency, combined with the company’s failure to respond to claims or communications, has left me with no practical way to resolve this issue or access the services I paid for.

I have attempted to speak with a live representative in regards to the extended warranty, I don't believe my warranty is valid, and I have requested a refund that I am entitled to, because I have not been able to utilize this. The AI representative said they would get back in touch in two business days; It has been four business days, and there has still been no response.

This is a fraudulent company. The good reviews are clearly fake. Anyone who has been unlucky enough to hand them money knows they will never be heard from again. Stay away!

Since March 17, 2026, I have made multiple attempts to contact your customer service department through the available number. As of today, March 27, 2026, I have not received any response, acknowledgment, or assistance. This complete lack of communication is unacceptable and reflects a serious failure in customer support. The inability to reach a representative over an extended period raises significant concerns about the legitimacy and reliability of your business practices. Based on my experience, this level of unresponsiveness strongly suggests that this company operates in a deceptive and untrustworthy manner. I expect an immediate response addressing this issue. Failure to do so will leave me no choice but to escalate this matter further through appropriate consumer protection channels and public review platforms.

I feel sales person was not truthful about what would be covered and how it would be covered. Trying to call and get coverage advice you have to deal with an AI robot that auto denies everything. If my car is brought to a shop to get looked at. They identify a problem. The computer says the issue must be caused by a sudden break down. Not something identified during a 'routine inspection' If i bring my car for an oil change and during a safety inspection they identify a problem with another part of the vehicle and you are denying a claim that it needs to be repaired then why do I have this insurance?

It’s a scam! I cannot get through to their customer service and the repair shop cannot either. It’s all AI generated.