ZonliReviews of zonlihome.com

Response from ZonliSep 11, 2026

Hi Daniela, Thank you for sharing this. We're so glad to hear that both setting it up and putting it away felt easy. We made sure both the 2.5" and 4" options come with a storage bag. When it's put away, it doesn't take up much room—it gives your space a little more breathing room, and that makes home feel more open and comfortable. Knowing it's genuinely useful and easy to live with in your home really means a lot to us. That kind of easy, flexible comfort is exactly what we hope to bring into a home. And it's what we've always wanted to do: not just a mattress, but a simpler, calmer way to rest at home. Comfort doesn't have to be complicated. Best, Zonli Home Team

Response from ZonliSep 11, 2026

Hi Chris, Thank you for sharing this, and we’re truly sorry. This is not the experience we want you to have. We’ve reviewed your order and the screenshots you sent. The pre-order information on the page was not displayed clearly enough. That’s our mistake, and it caused exactly the confusion you described. We’ve flagged this to the relevant team to adjust the page. We’ve also specially sourced the missing Cocoshield Tatami mat from another channel and arranged shipment for you. It’s being processed now. The resolution options have also been sent to the email on your order—please check when you have a moment. We take your experience seriously and want to make sure this is properly resolved. Again, our apologies, Chris. Best, Zonli Home Team

Response from ZonliSep 9, 2026

Dear Malory, Thank you so much for sharing your experience. We’re delighted to hear your neck and back pain has been relieved. The base layer delivers firm and even support, while the top layer features ample soft cushioning, striking just the right balance. What we want to bring you is more than a mattress — it is a simpler, more relaxing way to rest at home. Comfort doesn’t have to be complicated. Knowing your whole family can now enjoy undisturbed sleep is the most precious feedback we could receive. Please feel free to reach out to us anytime via email if you or your children need further assistance. Thank you again for choosing ZONLI. Best, Zonli Home Team

Response from ZonliSep 9, 2026

Hi Kimberly, Thank you so much for taking the time to leave your honest review — we truly appreciate it. The 6-inch mattress is ideal for anyone trying floor sleeping for the first time after using thick traditional mattresses. It contours nicely to your body curves while still keeping the steady, supportive feel that floor sleeping requires. We’ve always believed comfortable rest at home doesn’t have to be complicated. We aim to deliver more than just a mattress — we want to bring a simpler, more relaxed way of living into your home. Knowing our product has added a little ease to your daily routine is the most valuable feedback we could receive. We’ve already sent a follow-up email to your inbox. Feel free to share your daughter’s sleeping needs and her room space details with us, and we’ll put together a precise, tailored recommendation just for her. Thanks again for your support. Don’t hesitate to reach out anytime if you need anything else. Best, Zonli Home Team

Response from ZonliSep 7, 2026

Dear customer， We're really sorry about this experience. We take every customer's experience seriously, and a member of our team has already been assigned to your case and has reached out to you directly. Please keep an eye on your inbox — and do check your spam folder just in case. If you'd prefer to reach us another way, you can email us at [email protected] and we'll prioritise it. We'd very much like to get this sorted for you as soon as possible. Best, Zonli Home Team

Response from ZonliSep 7, 2026

Dear Sean, Comfortable sleep says it all, and we’re thrilled to bring a little relaxation to your daily life. Hope it helps you unwind a little. Anything you need, just reach out. Best, Zonli Home Team