Mm
Besides mediocre content, lacks integrity.
Besides mediocre content, they provide poor customer service. I wanted to ensure that my automatic yearly renewal didn't happen, so I wrote to them to inquire about cancelling a week early. I wanted to make sure I'd still be able to access the content if I did proceed with my early cancellation. They assured me I'd still be able to access content until the end of my paid membership. Well, that wasn't the case. I tried to access the content before the end of my membership and I got a message saying I had to reactivate my membership to access content. This was what I took the time to investigate to ensure didn't happen. I paid for a year, and I wanted to be able to use it for a year. I wrote to inquire about it the day I was denied, with the screen shots, and they told me I still could access the content. I couldn't. With multiple back and forth communications, they admitted they made a mistake stating they are "only human" and suggested I start a 7 day free trial to get my full membership time. They weren't interested in doing the right thing for the right reason. I believe their Customer Support may be AI generated, because the tone and nonsense they wrote was not something a human customer service agent would write.
Response from zonia.comJul 16, 2025
We’re truly sorry to hear about your experience and the frustration it caused — this is certainly not the standard we aim to uphold. Just to clarify, we are indeed real humans on the support team, and we genuinely care about making things right. We appreciate your detailed feedback and the time you took to explain the situation. Please email us directly at [email protected] so we can personally review your account and ensure that everything is resolved to your satisfaction. Your experience matters to us, and we’re here to help.