zonia.comReviews of zonia.com

I got an alert from my bank that my credit card was charged $45.00 by Zonia.com, but I did not order anything from Zonia. I would like a refund.

I was approached by Zonia.com with a promotional offer promising free access to all 10 episodes of the "Unbroken" docuseries. The offer seemed straightforward, and I was genuinely interested in the content. However, after receiving the link to the first episode, the next day I was redirected to episode 9—without access to episodes 2 through 8 unless I subscribed to a paid plan. This felt like a bait-and-switch tactic, as the original offer clearly implied full access to the entire series without payment. There was no clear communication about time-limited access or the need to pay to view missed episodes. I found this misleading and frustrating, especially since I had invested time and interest in the series. While the content itself may be valuable, the lack of transparency in how the offer was presented puts the legitimacy of their marketing practices into question. I hope Zonia.com improves its communication and honors the expectations it sets with users.

I purchased a subscription over 12 months ago as a once only. I was not happy with the information provided and I did not authorise for another subscription but they automatically deducted another subscription without my authorisation. I have requested a refund. but nothing so far.

Besides mediocre content, they provide poor customer service. I wanted to ensure that my automatic yearly renewal didn't happen, so I wrote to them to inquire about cancelling a week early. I wanted to make sure I'd still be able to access the content if I did proceed with my early cancellation. They assured me I'd still be able to access content until the end of my paid membership. Well, that wasn't the case. I tried to access the content before the end of my membership and I got a message saying I had to reactivate my membership to access content. This was what I took the time to investigate to ensure didn't happen. I paid for a year, and I wanted to be able to use it for a year. I wrote to inquire about it the day I was denied, with the screen shots, and they told me I still could access the content. I couldn't. With multiple back and forth communications, they admitted they made a mistake stating they are "only human" and suggested I start a 7 day free trial to get my full membership time. They weren't interested in doing the right thing for the right reason. I believe their Customer Support may be AI generated, because the tone and nonsense they wrote was not something a human customer service agent would write.