ZonGuruReviews of zonguru.com

I have tried to cancel my subscription 2 years in a row, but they keep taking money out for the yearly subscription. I have emailed them, but all they do is referring to terms and condition. They say it’s fixed but it clearly isn't . Non exiting customer service or care. Very unprofessional company! STAY AWAY from them!

I cancelled my subscription 3 payments ago. They are still taking money out of my account. What the hell do I have to do to stop this outright thievery. I’ve been on their chat , they say it’s fixed but it never is . Absolute joke as far as customer service or care.

Used the tool once; never used it again and they refused to provide a refund. They can clearly see that I haven't logged into the tool for over a year, and yet are happy to charge me more than A$550 for absolutely nothing. Zero empathy or thought for humans at a time where everyone is struggling financially. Have a think about how you treat your "customer" in future and don't lock them into lengthy, expensive subscriptions that you refuse to refund. Many reviews across the web with the same experience. My recommendation: Find another software provider who treats people with respect and empathy.

Beware to configure your credit card. I signed up with the plan and they charged double and refused to re-fund. Very poor customer satisfaction as i am planning to take this further. I would suggest not to congifure your credit card as they keep on increasing the charges and withdraw without permision. ------------------------------------------------- After receiving their reply, my opinion has evolved....! Cautionary Review: I want to share my recent experience with configuring my credit card for a service. Unfortunately, I faced significant issues that have left me dissatisfied and prompted further action. I strongly advise against configuring your credit card with this company due to unexpected double charges and their refusal to provide a refund. In the past, I have never encountered a situation where the agreed-upon amount was exceeded without my consent when configuring my credit card for online services. In this case, I was billed an excessive amount, exceeding 65% of the agreed-upon sum, after configuring my credit card. This percentage increase is far beyond acceptable limits, considering the trust placed in them to handle my card details. After noticing the issue, I requested a refund the next day, but the company showed a lack of professionalism in their response. It was also frustrating that their email communication often ended up in my spam folder. Based on my experience, I urge caution when dealing with this company and advise thoroughly checking their emails if you have already configured your card. Considering their attempt to seek public justification without any remorse, I suggest others be cautious as well. Thanks for your offer ! Unfortunately, I will not be returning due to this regrettable experience.

They charged me US$249.00 after the trial week without any notice. US$249.00 for using the platform a few times. The tools, most are useless as are on Helium 10, and I didn't even have time to look at all of them. I will probably use long term some of them, but to pay US$249.00/month is madness.

Unlike other every other subscription service I have, ZonGuru does NOT give any advance warning that your subscription is approaching its auto-renewal date. This would be respectful and courteous business practice and from my experience, is standard practice across other subscription services. Unfortunately, ZonGuru took a very abrasive and inflexible approach when I asked for a refund for a service that I no longer have a use for. I asked for a refund on the same day my CC was charged, which was the renewal date, of which I did not receive a reply so I disputed this charge via my bank. If I had received an advanced notification, I would have cancelled my subscription before this date and I wouldn’t be writing this review. This lack of advance notification by ZonGuru, along with a refusal to refund, gives off a deceptive vibe and which I feel brings into question their professionalism and values as an organisation. The point isn't that their auto-renewal process is in their terms of service, as they like to point out and give as their reason to take money for something I'm not going to use, it's that they’ve treated me, a customer, with such arrogance and inflexibility. I don't experience this in my other business interactions. ZonGuru’s response via my bank wasn't in the friendly tone you might read here; it is very harsh and abrasive. I assume my experience happens frequently because the message appeared to have sections copied and pasted - I was referred to as both "she" and "he" throughout and it was quite rude and dismissive. I’m not interested in a response to this review that says this is done to ensure “uninterrupted service”, because it's people who don't use or want to pay for your service that don't need this. And I’m fully aware that I am responsible for what I sign for, but good business practice is also more “human” and flexible. I am so disappointed in this attitude and that ZonGuru don’t seem to have any problem taking money this way. EDIT: ZonGuru’s response to my original review makes no sense - they have not read their records correctly. I cancelled my 2nd year subscription a few days after the 10th of June (the annual renewal date) not 2 months?? I did this after they did NOT reply to my email querying the annual charge for a 2nd year as I didn’t realise that was where I had to cancel it. There was definitely not a generous cancellation policy since I had already paid for a 12 months subscription which I am not disputing. It’s the second year renewal payment that they are refusing to refund. I don’t think ZonGuru has even read my complaint properly and it’s interesting that the only way I can communicate with them is via a review site? Really poor business practice. Let this be a warning to others.

Was working fine until it wasn't - I was using Love-Hate, I had been able to use on single ASINs with >1000 reviews and then that stopped, completely messing up my project flow. Customer support is really poor, takes ages to get a reply, they don't read what you have written so you have to wait again whilst you spell it out like you would for a child. A waste of 3 hours. No support on weekends. There are plenty of Amazon tools out there with similar functionality, will not be using this again.

Signed up to there 7 day free trial, cancelled the subscription on day 3 as I think there are better systems out there. Message popped up when I cancelled that they would take no payment. I used my credit card so put a block on my card as I thought they may try to take payment. I was right they tried to take payment so contacted my card merchant stopped any further payments coming out. Look at other reviews on here you'll see that they will take payment after 7 days and apparently they won't refund the money.