ZonarReviews of zonar.com

This complaint is generated for the "ELD" side of this company. We have used this company's satellite tracking services since 2005 and have had stellar performance from those systems. Additionally at no time have we experienced any 'rude' conduct, however we now submit the following experience(s) as being unacceptable, unreasonable and potentially exposing our firm to unlawful conduct as defined by Federal Motor Carrier Safety Administration. Federally mandated hours of service reporting via Electronic Logbook Devices went into "phase in" effect December of 2017. We as a company purchased products to comply with the regulations December of 2016! One full year before the mandated start period. We gradually phased in a truck or two monthly to insure we had a fully debugged fleet before the December 2017 date. Beginning in July of 2017 and carrying forward to today's date has been a literal nightmare regarding the functioning of these devices and more importantly the inability of their technical services to make these units 'work'. Our fleet consists of large truck year models 2004 to 2017 and we are experiencing as many problems with the latest models as the older model trucks. So far, just the professional man hours spent trouble-shooting, updating, upgrading, reinstalling, having units return from the field for this fix or that fix, send screen shots of reported problems, etc., has quadrupled our initial multi-thousand dollar outlay. As stated in a previous post, there were promises and assurances made by GPS Trackit that have never been followed through on. In our case, these were not one-time issues, but presently number at 20 plus. We are still experiencing problems that were first reported to the company in July 2017 AND still exist today despite numerous assurances from the company that "this will be fixed". Today, I have 2 trucks properly functioning and 13 that are in violation of the requirements set forth in 49 CFR 395. Should a roadside inspection occur, our company could be held responsible for the failures of GPS Trackit to correctly function/report. Federal law specifically places the burden of compliance on THE MOTOR CARRIER (US) to comply. The most glaring deficient is the system does not function automatically as required by statute, but rather our drivers must physically enter data into the system. The log can be manipulated EVEN WHILE THE VEHICLE IS IN MOTION. The ability to 'data entry' while the vehicle is in motion is strictly prohibited by the Federal Regulations and GPS Trackit should lose their FMCSA product endorsement over this issue, as they have known about this since July of 2017. Right now this Company has put us into a Catch-22 position. GPSTrackit is either unable or unwilling to deliver a merchantable product AND regulators will find that we are not complying with all the requirements imposed by the hours of service safety regulations thereby exposing us to D.O.T. monetary fines and harm to our safety score. Those in the trucking business know that purported safety violations remain on your record for three (3) years and affect your ability to do business and buy affordable insurance. Therefor we are presently examining what remedy would best serve our interest. As of this writing, there is no way we can endorse this firms Electronic Logbook Device rating greater than one star. For those who have given this system 5 stars we can only say - We Wish We Were You.

Terrible! They are extremely nice over the phone but are nothing but empty promises. Their products do not function properly and when you call for help they will give you all the promises you want to hear but offer no actual solutions. And if you want a refund? Good Luck! Two Months later and one open BBB complaint and I am still ignored. Will now have to escalate it to my Credit Card company and open disputes. I do not recommend this company for anything. If you are searching for ELD I would suggest Keep Truckin or Omitracts Best of Luck to anyone willing to dive into this unorganized and incomprehensive mess of a company!

We have 3 GPS devices that our goal was to track mileage reimbursement & employees. The sales people at Fleettrackit promised me if we were ever dissatisfied with the product we could cancel at any time, no cost to us as long as we mail back the devices; I still have his email. We've had 3 solid months of the devices breaking down and not tracking miles, turning themselves off and on repeatedly while people are driving, alerting that they are unplugged when they are not, not tracking the correct time, etc. A few weeks ago one of the devices texted 450 alerts to my phone in an hour because we unplugged one so we could send another back. I always do exactly what the IT guys tell me to & when they can't fix it over the phone they send out a REFURBISHED unit (at their recommendation). Then I have to pay to send the broken one back and lose at least a week of mileage tracking. Most recently when I asked to end our contract the customer service supervisor suggested that they weren't really broken as they refurbished them and then sent them off to someone else and they worked. (Definition of refurbished?) When our original contract expired GPStrackit hassled me continuously to renew and I ignored them b/c even then I was questioning the service. They then went around me to the company president to renew the warranty...he renewed it, not realizing that he signed up for 3 years of unreliable service. When I asked them to honor our original agreement I was informed the company was bought out and the sales guy that sold me the service no longer worked there so we would be fined and penalized if we broke the agreement. Then they tried to upsell me another product and I'm sure another binding service agreement with it. These devices are now known in our company to be unreliable for tracking mileage, we can't use the alerts and the reports are mediocre at best. I have to export them to xcel and clean them up weekly. I'm disappointed and frustrated with both the customer service and the devices. I wish I would've gone with any of the others tracking companies I had researched. I hate doing reviews and I'm trying to be fair. I gave them the opportunity to fix it and they wouldn't.

Unfortunately, my experience over the past 3 years has been horrible. We've had 7 units and never have all worked 100% at the same time. In fact currently only 2 out of the 7 are working as I write this. I've spent 100s of hours on the phone with tech support, deinstalling, shipping units back, reinstalling only to continue to have issues. Tech support usually needs the unit back to troubleshoot which then requires more downtime and labor for us. So even after having their own certified installer reinstall all of our units we still continue to have the same problems on these units. Asked to cancel service and now they want me to pay $150 cancellation fee for each unit even though the units are not currently working and haven't for close to a year with all the issues we've had. Buyer beware with this company.

I have GPS Trackit because i love the App. The App has been down for over two months. Because of this, we are looking for another tracking company for our trucks.

We switched our company to GPS Trackit and we will be cancelling it very soon as it's horrible. Their app never works and always crashes so you have to be on a computer in order to look up any of your vehicles, then most of the time you look up a vehicle it shows it being live yet the ping was from 45 min to an hour ago so the guy isn't anywhere near where it shows since it's always behind and never current. Worst GPS service I've used of the 5 or 6 that I've seen.