ZonarReviews of zonar.com

Don't believe the 3-5 year battery claim. It's closer to 3-5 months. When they die you're stuck, without tracking but still paying. They are quick to ship out a new device, but your equipment is vulnerable while you wait. When you finally tire of dealing with swapping out dead units and try to cancel your contract for good reason they tell you "I'm sorry and I understand your feelings, but you still have to pay to the end of your contract". No matter that they got you to sign the contract with promises of 5 year battery life. The 5 star reviews appear to be from brand new users, not many from people who have actually used the service for long enough to give an honest review. This makes sense, of course, and is common practice. I was pressured to leave a review right away, with a $50 incentive. Go with someone else. Edit: I went back and found the emails asking me to leave a review and you're right. It was $20, not $50. Apologies. Same thing though, just a different amount. Your reply making me sound dishonest just proves my point. And now my review is in danger of being removed? To leave this review I followed an email link from TrustPilot asking me to review my experience. I have asked why it doesn't show as "Verified". Hopefully this can be remedied.

THE SALESMAN YOU GUYS GOT IS THE SAME AS ALL OTHER THEY TELL YOU THEY WILL HEIP YOU FOR WHAT EVER YOU NEED AND AFTHER THE SALE I REACH OUT FOR SOME HELP AND JUT BLEW MW AWAY THEY FOR WHAT EVER YOU THEY WILL BR THERE BUT U REACH OUT THEY ACT LIKE THEY DONT KNOW WHO UR BAD SRIVICE AFTHER THE SALE HORRIBELAND I WILL LET OUR KNOW NOT TO BUY FROM YOU GUYS CUZ YOU JUST DO THE SALE AND YOUR ON YOUR OWN NO SUPPORT FROM YOU GUYS THANK YOU FOR NOTHIG

The initial training is too scattered. It should be a step by step process. When an instructor states halfway through training that this step should be done first there is a disconnect. Secondly calling in multiple times and put on callback system and not getting called back 4 times is not a positive response of product.

Doesn’t get the information 24/7 on specific trucks. We only want it for summary miles report but that is to broad for the information given and the miles report is to much information.

Their request a video doesn't work and their support provides no help just bad and conflicting excuses. The whole point of a system like this is to get video of accidents that occur - system didn't capture fender bender and request a video could not retrieve video. Numerous calls and requests to support provided no help. Even recent random video requests don't work.

We were moved to a new platform but it is not working.

Lots of problems with this company. Seems like every few months they do some update that makes the software about useless for months on end. They don't follow through very well on issues and they don't communicate well either. Might be best to look elsewhere for reliability.

Product failed in all 3 of our company vehicles. GPS Trackit refused to send us replacement equipment. We canceled our services. They have continued to charge us or the service 5 months later. We have filed fraud with our bank to get the charges stopped. Stay as far away from this company as you can!