ZonarReviews of zonar.com

Response from ZonarJul 7, 2025

We’re sorry to hear about your experience. We identified that an internal error in how your cancellation was processed resulted in an additional month being billed. We promptly reversed the charge, and the issue has been resolved. We sincerely regret that this occurred and have taken steps to ensure it doesn't happen again. We attempted to follow up with you to confirm, but were unable to reach you. If you have any further concerns, we’d be happy to assist. Thank you, GPST Billing Team

Response from ZonarJul 7, 2025

Hi Brian Ritchie, We’ve attempted to contact you regarding your review and cancellation request. You signed up with us in April 2024, and up until your recent request, we had not received any concerns or complaints about your experience with our products or services. As part of our commitment to customer satisfaction, we offer a 90-day satisfaction period at the beginning of every service to allow customers ample time to evaluate our offerings. Our 60-day cancellation policy, which applies after this initial period, is clearly outlined in our terms and conditions and is intended to ensure transparency and fairness. We value all feedback and would be happy to speak with you directly if you’d like to discuss your concerns further. Thanks, GPST Support

Response from ZonarDec 9, 2024

Hi [email protected], We'd love to get more information about your rating, and what in particular you're referring to. Please get back to us at [email protected] or feel free to reply here. Thanks~ GPST Support

Response from ZonarSep 5, 2024

Good afternoon Josh, We really appreciate your response and would like to know more. We pride ourselves on customer service and responsiveness. Your experience is definitely not the experience we want for our customers and potential customers. Our team is actively trying to contact you to make things right. Upon the first review, it appears there were purchase requests made via e-commerce, but there was a typo in the email address provided. This address was slightly different than the one we received when you spoke with a live agent. We believe this is where the lines got crossed, but will need to investigate further. We look forward to your business. GPST Support Team