ZolaReviews of zola.com

I created a registry in early July for our elopement. I was hoping this would be easier for many of our family and friends that spread across the U.S. Many of our gifts arrived late after our wedding although our friends ordered gifts 30 days before the wedding. Most of our items were backed ordered. So far we haven’t received one gift. It has been on back order for 7 months! Zola will not reach out to you and explain anything. I called customer service and the guy acted like I was bothering him. He said there are 146 orders before ours and it will be shipped as stated on the site. Our shipping date has been moved 4 times already. Zola continue to allow this product on their site for people to buy but do not warn them it may take more than a year to obtain. Bad business and very dishonest. The representative tried to rush me off the phone and said he will cancel our gift and give store credit. I had to basically scream “no don’t do that!” I gave up and said just leave it and we will get it whenever. So frustrating and stressful. I do not recommend this site for brides. Don’t be fooled! Stay away from it!

TERRIBLE EXPERIENCE DO NOT USE ZOLA FOR ANY SORT OF CASH FUND OF HONEYMOON FUND. IT TOOK ME OVER 5 MONTHS TO GET MY FUNDS INTO MY BANK ACCOUNT. By the time I received my funds, I was already married and back from my honeymoon. Terrible customer service.

Super glitchy website. People gifted us cash and they made it impossible to get out. Use one of the many other wedding sites out there.

after i took a survey, i was offered "free" magazines for a year (up to 4). I picked the magazines was then was charged $2.00 each for processing and handling. ok, but when it hit my credit card i was actually charged $2.29 credit card. Then my bank thought it was fraud so they blocked my credit card. No, I would never use zola again.

There is no way to tell if they couple received your gift unless you call them and ask them. They do not let you know when it is delivered but they take your money right away.

We ordered wedding invitations and RSVPs on July 13th 2022. They arrived on July 26th. When I opened the box, it was very clear that we received the correct RSVPs and envelopes, but the incorrect invitations! It was another couple, and the design was completely different than the RSVPs. As it was late at night I contacted via message through the website and told them of the the mistake and provided pictures and my order number and contact info. The next day an associate had gotten back with me via email and stated that would be reprinting and resending. Seeing as we couldn’t wait another two weeks for them to be replaced I called the helpline early in the morning, around 10:30am right after they opened. The associate on the phone found my order easily and stated that yes they would be reprinted, like that day or the next, and resent the same day and I could expect to receive them the following Monday or Tuesday at the latest. I had hoped for sooner as it was their mistake but was somewhat satisfied. Over two full days later, the order hadn’t updated and hadn’t been said it had printed and it was now Friday afternoon. I called and left a voicemail, and sent a few more messages as now I knew that if it hadn’t printed by Friday and sent it would be well into the next week before we received them. Ben, a supervisor, contacted me back and stated that he was looking into it and they had printed and he was going to make sure they were overnighted so I could receive them by the weekend or Monday AT THE LATEST. He graciously refunded half the order. However, here it is, the following Monday, and the order has yet to update or ship. I’ve also reached out to his contact email twice and haven’t heard anything. Calling is my next step. This is UNACCEPTABLE. This should have never happened in the first place, but mistakes happen occasionally so I can understand. But to be given empty promises not once, not twice, but three times all by different associates is poor business. We will not be shopping here again. Thankfully, I was able to contact the other customer who received our invites. She was able to ship them out Friday, with me paying out of pocket for two day shipping, (which isn’t cheap), and they will arrive tomorrow which I’m assuming will be way earlier than the repeat invites from Zola. They also live several several hours away from us. How does a large business manage to fall behind a civilian when it comes to sending out an order within a timely manner?

Terrible company! Wish I’d researched it before ordering a bridal gift. My order was returned by UPS before I ever received it, due to damage. Never any follow up from Zola. Never any reply from my online inquiry, they don’t answer phones. Don’t use them!!! They should be shut down.

I am having a shower for a bride to be. I purchased my gift and notified them SIX times so far to take it off the registry. People trying to contribute to a honeymoon fund cannot. It will not take their information. The site is just very difficult yo use. I am getting many complaints from guests trying to use the site