ZolaReviews of zola.com

Thought it would be wrong to expect our guests to pay any fees associated with the gifts. Zola kept $1,000. Rip off

Poor customer service! Zola.com wedding registry is not good as far as I am concerned. I ordered a bunch of stuff and they said delivery would be a certain date and it was not delivered to either myself or the bride- to-be. Then when I tried to call for help, I could not get through to a person for help, and I am still waiting for a return call back to straighten out this mess. Not only do I need gifts for my niece, but the money was already withdrawn and I've got nothing!

Currently trying to track down a $200 gift I ordered six weeks ago that the bride and groom never received. No tracking from Zola. Unreturned emails. Currently waiting on hold...it’s been 20 minutes....

Zola is a scam! 6 items ordered. 3 haven’t arrived yet; 3 arrived in totally smashed boxes & 1 even had the forklift holes in it; several packages looked likw they came from secondary sellers!! & trying to get through to Zola to complain was impossible. Check out the registry but buy directly from the company, not Zola. Cheaper prices, too! Zola is a scam for the poor unsuspecting brides

I ordered a cast iron skillet through Zola for a wedding gift. When it arrived, it was wrapped in brown craft paper inside the shipping box. The shipping box was dinged up a lot - too damaged to wrap. I had expected that a wedding website which sold wedding gifts would send gifts that could be wrapped, but Zola’s customer service would not acknowledge the problem. The least they could have done was to send me a new box. But they decided to do less than that, which was nothing.

Purchased a shower gift on May 20th for a June 3rd Shower. Part of my order arrived in time. The other part said in processing. Customer service said it would not be back in stock till July 24 and expected delivery was July 28-August 9th. This is unacceptable. If item was not in stock it should have said this on the site that it was unavailable or I should have gotten an email so I could choose something else. It was embarrassing to go to the shower with only a small part of the gift. This was a 12 piece OXO Good Grips glass serving set. Something I could have bought from multiple locations and had it delivered on time. Very disappointed in this company.

I used Zola for the cash registry. The site is a bit confusing as you cannot just go to Zola.com, login, and then see your gift tracker (where they keep all of the money sent to you and where you can choose to transfer it into your own account). Rather, you have to go to the URL that was created for you when you made the registry and then find the gift tracker from there. I have read not-so-great things about using Zola for things like cards and actual gifts but for the cash fund it was the best option that I found, actually, and in the end I was able to transfer all of the gifts safely into our account. If you are looking for a site for a cash registry for your wedding that doesn’t take an insane percentage from each gift, then this is a good option.

Terrible site. Shipping takes forever, customer service is unable to do anything (cancel, refund, track orders...), and there is no self-service online. I've been waiting on a knife for almost three weeks now. It was a $180 purchase, and they can't tell me where it is, when it will arrive, or how to cancel it. I would not recommend to anyone, and I won't use it for myself or another bride's registry in the future. I hope all of their vendors bail.