ZoetisReviews of zoetis.com

Appalling customer experience We have an Alphatrak 3 and our new batch of test strips are clearly problematic. Firstly, no way to contact them other than by phone during business hours. No email/form options on their website (Australia). Then you get onto "so called support" and comments like "that's above my pay grade" and "I don't know" are a common theme. Then they want a raft of information (including photos which she seemed to think my "calling back" later today I would be able to provide - what the???? - shall I squeeze the photos down the phone line). It appears Zoetis wants to make querying product faults or issues as difficult as possible and ensure they put a heap of onus on the customer hoping they'll just go away and problem solved.

Invoice was rejected twice saying "missing items, unclear invoice" , despite the fact that I emailed them the EXACT invoice sent to me by chewy and it DID have everything they needed. Finally called them. Sat on hold for 29 minutes, only to be told that they don't accept invoices for generic brands. They have the generic brands listed right on their website, shown in big bold letters, right with everything they accept. Nope. Said they're required by law to show the names of the generic. And the rejection codes are just a generic form, they send the same one for everything. I think I'm done with these people, if they're going to be shady like that.

Niedrige Produktqualität. schlechter, bis kaum vorhandener Service, überteuert und nicht zuverlässig. nicht zu empfehlen, grauenhaft, penetrante Werbung

Zoetis products work great for my dog, but are really expensive and the prices keep going up. The rewards system feels like a slap in the face - every invoice is denied because they “can’t read the invoice”. If I could switch to other products, I would in a heartbeat.

Zoetis is a low life company and we need to get them out of Canada. Go live with Trump.Slensia killed my cat yesterday.A bunch of liars and con artist GO BACK TO THE USA WHERE YOU BELONG

DO NOT JOIN ZOETIS! Every time you submit an invoice even if it is clear for some reason the person reading them is totally blind and will reject your invoice. I got rejected after I sent an invoice and was told that denial reason was "cannot read invoice!" so I re-sent it to them, and I highlighted the drug and the amount and all the information they needed. I also told them that due to their greed I was now going to a new company who will treat me with more respect and wont scam me out of a reward program. This company is money hungry and will not reward you for being a loyal customer! Plenty of alternatives out there - Find one!

Zoetis products may be good, but ridiculously expensive. Their so called REBATE program is cumbersome and very user UNFRIENDLY. Many of us have busy lives and only having 30 days to submit a receipt for credit for a rebate is STUPID. Paying my credit card bill and going through receipts, I was 4 days late to enter my receipt. In this day of technology they are baffoons. I also see 97% reviews are only one star due to the fact that you have to issue a star to write a review. Horrible horrible horrible rebate program!!!

Their products are effective but expensive! Their rewards program has declined specifically over the last few years with the prices increasing and the rewards decreasing! I've purchased products for over 7 years and the newest "upgrades" to their rewards program basically told me that I am not appreciated as a customer as they have further reduced possible rewards! Talk about a prime example of GREED