Zoe Lev JewelryReviews of zoelev.com

Bought name necklace for my daughter and it broke in two places the first time she wore it. Company wants me to send back to be repaired. Will not give me a refund because it is customized! If the quality is that poor how is repairing it going to improve the quality? Very disappointed!

I would have given NO stars for a review but wanted to be sure any future customers were aware that they offer NO customer service. I recently purchased an initial necklace as a gift for someone and after it broke, I wanted to replace one of the letters. I sent back the necklace at my expense and instructed them to replace with the new letter. I paid full price for the new letter and shipping. Once I received the necklace with the new letter, I noticed they neglected to return my original letter. After several emails (THEY DO NOT OFFER CUSTOMER SERVICE BY PHONE) I was told I would have needed to let them know in advance that I wanted MY letter returned to me. As I assumed they would return it, I didn’t request in advance. After several back and forth emails with their customer service specialist, Emilye, their answer to the situation was SORRY. They refused to issue any credit and told me it was too late to get the letter returned back to me. Their response was belligerent and I have never heard of treatment like this. I caution any prospective purchasers to be aware of their tactics. Don’t take my word for it, check their BBB reviews. They aren’t very consumer friendly.

Item was so tiny you could not even see the design. Looked nothing like the photo. Found the exact same item elsewhere in larger with visable design for half the price. Sent back the next day. Between my return postage, the original postage and their restocking fee, my refund was the original price minus $45 on a $240 item. Will never ever shop here again.

I love the bracelets and they are exactly as described!

Large links were not what I would call large and three weeks later the bracelet was on sale $300 less than what I paid.

I purchased a necklace and the same day received a discounted from shop for $90. They wouldn't honour the discount. Before I received the item it went on sale on their website for the same price. Customer service doesn't return communication, I asked for a price adjustment.They don't answer their emails or chat. Horrific customer service. Would never recommend or buy again.

I have left 10 messages over last 6 weeks with no responses. I spent 3k on a diamond anklet that fell off after wearing 3x..fortunately at a hotel and a kind guest turned in. I'm scared to wear again and asking assistance with no response. Now two days ago my tennis bracelet fell off and not recovered. I wear bracelets everyday and my others for years without problem. DO NOT buy

Very flimsy feeling