ZNOReviews of zno.com

Terribly slow website! Stay away if you don't have 5 hours to wait for each page to load. I wish this was an exggaration!

I was printing a few albums and decided to give them a try. I'm a professional photographer and have been for about 20 years. I ordered their matted album with lustre prints, white pages, and the brown linen cover. The album came extremely fast, and the quality was just as good as other professional album companies. I'm super happy with it.

I am ordering a flush mount album, and it refuses to allow me to add one or two parents albums with it. Since you cannot order it later, this option needs to be there and it is not. NO ANSWER FROM STAFF, I CANNOT ORDER PARENTS ALBUM, CALL ME 214-708-5071

I had the pleasure of working with Zno for a recent album order, and I couldn't be more impressed with their outstanding customer service! After noticing minor a tiny scuff to a wedding album upon unpacking, I reached out to their team to resolve the issue. Kelly was incredibly responsive and professional, I offered to send the album back and have only the cover remade as it was a very large album with lots of pages. But Kelly offered a solution to reprint the entire album rather than just the cover, which I truly appreciated. Throughout the process, the Zno team was attentive and provided clear communication, even merging my new order with the existing one to save on shipping costs. They also kept me informed every step of the way, ensuring everything was taken care of in a timely manner. I felt valued as a customer, and their dedication to providing excellent support really stood out. Highly recommend their services! I’ll certainly continue to use Zno for my future orders.

I have an account and have made many books. However, my pro plan is expiring and I have not been able to get into my account the last three days and there is no one to contact....no one and I was trying to meet their deadline. Totally upset as I have paid them through my account.

A few years ago, I engaged the services of ZNO and made the initial payment via my debit card in 2020. Subsequently, they set up a direct debit arrangement with my bank account, deducting $20 at regular intervals. Recently, I discovered a concerning issue with my St George Bank account in Australia. It has come to my attention that, without obtaining my prior consent, ZNO has been deducting US$20 from my account every three months for the past 4 to 5 years. Throughout this period, I did not utilize any of their services, and to the best of my memory, I explicitly requested approximately 4 to 5 years ago that no deductions should be made from my bank account for any purpose or under any alleged plan. Despite this, ZNO eventually agreed to reimburse me the deducted amount. However, instead of transferring the funds back to my bank account, they deposited the money into my PayPal account. Unfortunately, ZNO neglected to cover the necessary processing fees associated with PayPal, resulting in me being charged for a transaction in which I should not have incurred any fees. I firmly believe that ZNO should bear the responsibility for the PayPal fees rather than passing the cost on to me. Despite numerous requests, they have consistently declined to reimburse me for these charges. This experience has led me to question the integrity and trustworthiness of ZNO as an organization.

I have no idea where these bad reviews are coming from. I have been doing photography and having photo books made for many years and I can say without hesitation this is the best product as well as the best customer service I have experience in many years. The product is near perfect and the outcome exceeded my expectations. Moreover, I was enrolled in their pro plan, which provided very usable perks and exceedingly fast shipping. I’ve ordered three products with this company and I am three for three for perfect products and delivery. My two cents…

I had some shipping delays and customer service was absolutely amazing, they were on top of it all the way through and they even refunded me shipping costs. The albums are beautiful and excellent quality!! Definitely recommend.