ZlovedollReviews of zlovedoll.com

Placed my order at the end of December, paid for upgraded shipping, got responses from the ZLoveDoll customer neglect team only after threatening to cancel my order. I was given excuses and "explanations" but the straw that broke the 'middle-aged man's back' was when they claimed to have shipped the order out, yet 5 days later they gave me a tracking link that linked to a blank screen, then they provided a FedEx shipping tracking number that informed me that 'a shipping label had been created'. Oh, boy! 5 days for a shipping label! And I waited like a schmuck for three weeks for a doll that was never shipped to me. The odd thing is I used them in the past for an in-stock doll and had a good experience. But this was one of those 'ZLoveDoll couldn't find their ass with both hands' order.

Fast response from service team also the cheapest and the best price you can get here.

My experience with customer service has been outstanding as they have been VERY patient with me and my request. The payment process is simple and the prices are some of the best I’ve seen among doll sellers with lots of gifts included.

I must say, the customer service is absolutely PATIENT, caring, quick to respond to emails (within their stated business hours), is courteous, HELPFUL, and more. Because of the customer service, I would honestly be willing to order items from the company, simply because this company REALLY is beyond caring! Every person has their own outlook on life experiences, and my personal outlook on my dealings with this company is second to none! I really wish more companies had the kind of customer service that this company has! I’m unashamed to say that I am the kind of person who gets cold feet, or even buyer’s remorse perhaps a bit more than most people normally would. But with the EXTREMELY PROFESSIONAL customer service representatives this company has, I followed through with my purchase. Again, I cannot laud the amazing customer service enough. I do think it’s pretty cool that someone can customize a doll to their own liking in numerous ways, which is not something you can find on Amazon for example. I gotta give it to this company, they’re quite pleasant to work with!!!

Je suis tombé sur cette boutique par hasard, et agréablement surpris. J'ai posé des questions car je n'y connaissais rien et le service est revenu vers moi avec ce qui est faisable ou non. J'ai reçu des photos de ma poupée terminé, me demandant si c'est conforme à ma demande. Merci pour le suivi

Top notch doll. 100% satisfied with the entire process and support! Highly recommend!

I bought a FireDoll that matched the description on the website. The contact and processing were good until the doll arrived. However, within the first week, the hands completely disintegrated. I have not received a reply from the ZLovedoll store since I contacted them. After a month, the back spine broke completely, rendering the doll impossible to use. I have sent complaints to both the store and the manufacturer. To this day, I have received no response or update on the case. This is very disappointing, especially since everything seemed so positive from the outset. However, it's not worth it when there's absolutely no support at all. I cannot recommend this store or brand to anyone looking for quality, long-lasting products with good customer service.

ther doll is amazing and the customer service is realy good!!