Carlos D.
Seiko GMT bezel was taped on; fell off after 1 day; Zjani unwilling to exchange or repair
Bought a seiko GMT watch. After wearing it for just one day, the bezel fell off. Zjani is unwilling to exchange or fix the watch. Rather, they are sending me a new bezel and some two sided tape. I have no idea if I will be able to install the new bezel and I'm shocked they won't take responsibility to fix a new product like this. Beware!! Taped bezel?
Response from ZjaniwatchesDec 6, 2025
Thank you for sharing your feedback, and I’m very sorry to hear about the bezel issue after just one day of wear. We understand how frustrating that must feel, and your experience is not what we want for our customers. Your comments about the exchange process are noted. We offered a replacement bezel to provide the fastest possible solution without delaying you further, but we understand that not everyone feels comfortable installing it themselves. We are reviewing this internally so we can improve how we handle situations like this and provide clearer options. If you’d like us to review your case again and explore an alternative solution, please reach out to our support team and we will do our best to assist you...