Zjaniwatches Reviews | Read Customer Reviews of zjaniwatches.com

Zjaniwatches Reviews | Read Customer Reviews of zjaniwatches.com

Zjaniwatches reviews

Showing 7 reviews with 1 star · Clear filters

Don L.
Sep 28, 2026
Avoid at all costs
Avoid at all costs. Watch is junk.
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Kenneth C.
Aug 27, 2026
They do not allow returns as advertised
They say that they have a 30 day return policy, but when I email them to return the watch, they do not reply. Nor can I find any return instructions on their website. They do not have a phone number only an email to which they simply don’t reply. They finally responded. I had to send the watch back to the Netherlands which I have done. The cost was over $50 by us mail. I believe the watch is out for delivery. I sent them the tracking number.
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Thom
Aug 15, 2025
These people are a SCAM
My watch shipped from Hong Kong, more than a month after I ordered it, and only after I disputed the charge with my credit card company. After receiving it, I noticed immediately that it was an obvious counterfeit — a lame attempt to sell a fake watch for a premium. My credit card company agreed — as did Seiko.
Response from ZjaniwatchesDec 6, 2025
Thank you for sharing your feedback. I’m sorry to hear about the delays and the frustration you experienced with your order. Your comments are taken seriously, and we are actively improving our operations and quality checks to avoid situations like this, especially regarding long processing times during busy periods. We do want to clarify that our watches are custom-built pieces using Seiko automatic movements and components sourced through our supplier. However, we understand that your experience did not meet your expectations, and we respect the conclusion reached with your card provider. If there is anything further you would like us to review on our side, please feel free to reach out to our support team directly. We’re here to help.
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Gee
Mar 4, 2025
Do NOT buy!!!
Do NOT buy!!!! Watch arrived and was LOW quality. Tried to return, No response until after they were contacted by my credit card company. Return denied. i did not used the watch until after denied. Lasted 3 days before the band broke. Horrible quality & customer service.
Response from ZjaniwatchesDec 6, 2025
Thank you for sharing your feedback, and I’m sorry to hear about your experience. This is not the level of quality or communication we want for our customers. Your comments about the delay in our reply and the issue with the strap are taken seriously, and we are reviewing this internally to improve our operations and quality checks. If you can please contact our support team again with your order number, we will look into this case once more and do our best to assist you properly.
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Lisa C.
Dec 4, 2024
Don’t buy!!
Don’t buy!!! The email for customer response bounced back as the wrong watch was sent. Thankfully I stopped the financial transaction, watch finally arrived though, so we checked it out. The bezel doesn’t work. DODGY!!!
Response from ZjaniwatchesDec 6, 2025
Thank you for sharing your feedback, and I’m sorry to hear about the issues you experienced. Your note about the email bouncing and receiving the wrong watch is concerning, and we’re reviewing this internally so we can improve our communication and quality checks. The bezel issue you mentioned is also something we take seriously. If you can please contact us again through our support form or alternate email, we will look into your order details and assist you properly..
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Carlos D.
Sep 17, 2024
Seiko GMT bezel was taped on; fell off after 1 day; Zjani unwilling to exchange or repair
Bought a seiko GMT watch. After wearing it for just one day, the bezel fell off. Zjani is unwilling to exchange or fix the watch. Rather, they are sending me a new bezel and some two sided tape. I have no idea if I will be able to install the new bezel and I'm shocked they won't take responsibility to fix a new product like this. Beware!! Taped bezel?
Response from ZjaniwatchesDec 6, 2025
Thank you for sharing your feedback, and I’m very sorry to hear about the bezel issue after just one day of wear. We understand how frustrating that must feel, and your experience is not what we want for our customers. Your comments about the exchange process are noted. We offered a replacement bezel to provide the fastest possible solution without delaying you further, but we understand that not everyone feels comfortable installing it themselves. We are reviewing this internally so we can improve how we handle situations like this and provide clearer options. If you’d like us to review your case again and explore an alternative solution, please reach out to our support team and we will do our best to assist you...
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Michael C.
Sep 17, 2024
These watches should be sold for 20…
These watches should be sold for 20 dollars. Buyers beware! Don’t let the fancy website and high prices fool you. Not water proof, bezel doesn’t click like other watches in the price point, and it’s poorly made. Don’t be fooled.
Response from ZjaniwatchesDec 6, 2025
Thank you for sharing your feedback. I’m sorry to hear the watch didn’t meet your expectations, especially regarding the bezel feel and water resistance. Your comments are taken seriously, and we are reviewing our operations and quality checks to improve these areas based on experiences like yours. We appreciate you taking the time to let us know, and if you’d like us to review your specific order in more detail, please feel free to contact our support team so we can assist you further.
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