ZIP Moving & StorageReviews of zipmoving.us

Response from ZIP Moving & StorageNov 17, 2024

Dear Andrew, We are so thankful for having amazing customers like you! Enjoy your new home!

Response from ZIP Moving & StorageNov 17, 2024

Dear Janet, Thank you for the kind words! We're thrilled to hear that our crew provided timely, helpful, and friendly service, making your move a great experience. It’s wonderful to know you'd choose our services again. We look forward to being there for any future moves!

Response from ZIP Moving & StorageNov 19, 2024

Dear Michele, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your recent move with Zip Moving. We understand how stressful the moving process can be, and we regret that we did not meet your expectations. It’s concerning to hear that items were dropped, walls were damaged, and some of your belongings were left behind on the truck. These are not the standards we strive to uphold, and we want to make sure your concerns are addressed. We also understand your frustration with the lack of follow-up after you reached out. This is certainly not the level of customer service we aim to provide, and we take your experience seriously. We’d like the opportunity to investigate the situation further and ensure that any damage or missing items are properly resolved. Could you please contact us directly at (855) 947-6543 so we can make this right? Your satisfaction is our top priority, and we would greatly appreciate the chance to remedy the situation.

Response from ZIP Moving & StorageNov 2, 2024

Dear Murray, Thank you so much for the enthusiastic feedback! We're thrilled to hear that you had a great experience with our team. Providing excellent service is our top priority, and it's wonderful to know we made your move a positive one. If you ever need moving help again, we'll be here and ready to assist. Thanks for choosing us!

Response from ZIP Moving & StorageNov 2, 2024

Dear Dustin, Thank you for your kind words! We're thrilled to hear that our team kept you well-informed and communicated effectively throughout your move. Clear communication is something we strive for to ensure a smooth and stress-free experience. We’re glad it made a difference for you, and we appreciate you choosing us for your moving needs. If you ever need assistance in the future, we're here to help!

Response from ZIP Moving & StorageOct 31, 2024

Dear Sneha, We take pride in knowing our customers are happy with our service. Thanks so much for taking the time to leave us this great review.

Response from ZIP Moving & StorageNov 1, 2024

Dear Valerie, Thank you for sharing your experience with us. We're truly sorry to hear that your recent move didn’t meet the high standards we strive to uphold. We sincerely apologize for any discomfort caused by the way our team handled the odor in your home and for not fully respecting your belongings and instructions for the move. It is never our intent to overlook details, and we regret the impact this had on your experience, including the misplacement of boxes and furniture. The oversight of leaving a window open is especially concerning, and we are very sorry for any inconvenience or worry it caused. While we’re disappointed to hear this wasn’t as seamless as your first experience with us, your feedback helps us improve our service. We would appreciate the opportunity to discuss this with you directly to learn more about the issues you encountered and how we can make things right. Please feel free to reach out, and thank you again for bringing these concerns to our attention. Our number is: (855) 947-6543.

Response from ZIP Moving & StorageOct 24, 2024

Dear Kelsey, Thank you so much for your kind words! We're thrilled to hear that our team was able to provide a smooth and professional experience for your move. It's great to know that everything was handled carefully, especially your fragile items, and that we could assist with removing those unwanted items. We truly appreciate your trust in us and would be more than happy to help you again in the future!