ZiphealthReviews of ziphealth.co

Response from ZiphealthMay 29, 2025

We understand your frustration regarding the payment for medication and the refund process. We apologize for any inconvenience caused by the delay and the need for additional information. We appreciate your feedback. We’re committed to improving and hope to have the chance to restore your trust. Sincerely, ZipHealth Team

Response from ZiphealthMay 27, 2025

We’re very sorry to hear about your experience and truly regret the inconvenience you've faced. Your feedback is important to us, and we sincerely apologize for the repeated issues with your inhaler orders and the delay in service. This is not the standard we aim to uphold, and we take concerns like yours seriously. We'd appreciate the opportunity to look into this further and make things right. If you're open to it, please contact our support team directly at [email protected] so we can assist you promptly. Thank you for bringing this to our attention—we’re committed to improving and hope to have the chance to restore your trust. Sincerely, ZipHealth Team

Response from ZiphealthMay 19, 2025

Hello, Thank you for bringing this to our attention. We’re truly sorry to hear about your experience and understand how frustrating delays can be. While we always strive to dispatch orders as quickly as possible, there are occasional transit delays that are unfortunately beyond our control. That said, we take feedback like yours seriously and are committed to making things right. Our team will be reaching out to you via email shortly to further assist and explore options to resolve the issue. We appreciate you taking the time to share your experience—it helps us improve. Thank you again, ZipHealth Team

Response from ZiphealthMay 14, 2025

Hello, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience and frustration caused by the delay and lack of communication regarding your order. We understand how important timely medication delivery is, and it’s unacceptable that you were not notified about the out-of-stock status. This is not the level of service we strive to provide. Your feedback has been shared with our team so we can improve our communication processes and ensure situations like this are handled more proactively in the future. If you’re still in need of assistance or would like us to check availability or explore alternatives, please don’t hesitate to reach out—we're here to help. Thank you again for bringing this to our attention. Sincerely, ZipHealth Team

Response from ZiphealthMay 7, 2025

Hello, We’re very sorry to hear about your recent experience and appreciate you taking the time to share your concerns. It's disappointing to learn that after multiple successful orders, this one did not meet your expectations. We understand how frustrating it must be to receive an incorrect dose and feel unsupported. While we did recently transition to a new pharmacy partner to improve efficiency and availability, we understand that this change has caused some confusion and inconvenience. Your feedback regarding the ordering process and product accuracy is being taken seriously, and we’re currently working to ensure better consistency and communication. We’d love the opportunity to review your specific order and see how we can resolve this for you. Please contact our support team directly with your order number so we can look into it further and make things right. Thank you again for your honest feedback—it helps us improve the experience for all of our customers. Kind regards, The ZipHealth Team

Response from ZiphealthMay 14, 2025

Hello, We’re truly sorry to hear about your recent experience and the condition in which your order arrived. This is absolutely not the standard we hold ourselves to, and we understand how frustrating and concerning this must have been—especially when it involves something as important as your health. We also want to sincerely apologize for the lack of communication regarding the pharmacy transition. Your feedback highlights areas we must improve, both in how we handle changes and in how we respond to concerns when they arise. Please know that we take this seriously. Our team will be reaching out to you directly to offer a credit for this order and to make things right. We’re also actively working with our new pharmacy partner to ensure that all future shipments meet the highest standards of care and safety. Thank you for bringing this to our attention—we genuinely appreciate the opportunity to do better. Kind regards, ZipHealth Team

Response from ZiphealthApr 30, 2025

Hello Scott, Thank you for sharing your experience with us. We're genuinely sorry to hear that the treatment was not effective for you and that your recent order wasn’t fulfilled as expected. We understand how disappointing and frustrating this must be, especially after committing time and resources to your treatment. While we’re unable to issue refunds for past completed orders, we do want to make things right. As a gesture of goodwill, we’d be happy to offer you a credit toward a future order. Please reach out to our support team so we can assist you directly with this. We truly appreciate your feedback and the opportunity to support you better moving forward. Sincerely, Sincerely, The ZipHealth Team

Response from ZiphealthMar 31, 2025

Hello! Thank you for your feedback regarding the delay in assistance. We have located your support ticket and found that the delay was caused by communication from an email address that was different from the one associated with the account. While we prioritize prompt assistance, we kindly request that customers utilize registered accounts to ensure efficient handling of their requests. Unfortunately, the delay resulted in the processing of your order before we could cancel it. We are committed to enhancing the customer experience, and your valuable feedback is greatly appreciated. Should you need further assistance, please reach out to us.