ZiphealthReviews of ziphealth.co

Response from ZiphealthJul 20, 2023

Hello Thomas, Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at ZipHealth and we are always working to improve our services and better support our customers. We apologize that the medication is not working as expected. Sometimes different manufacturers may be more effective, depending on how the medication is absorbed in your body. We do have different manufacturers in stock, which might be more effective for you. For further information, please contact our customer care team at (888)-634-1354. Our lines are open Monday to Friday from 9am to 5pm (EST). Kind regards, The ZipHealth team

Response from ZiphealthMay 30, 2023

Hello Lee, Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at ZipHealth and we are always working to improve our services and better support our customers. We are sorry to hear that the medication you were prescribed did not work as expected. Our clinical team will be following up with an email to advise you further on this situation. For further information, please contact our customer care team at (888)-634-1354. Our lines are open Monday to Friday from 9am to 5pm (EST). Kind regards, The ZipHealth team

Response from ZiphealthMay 26, 2023

Hello Kingsley, Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at ZipHealth and we are always working to improve our services and better support our customers. We sincerely apologize for any delays or extended hold times you encountered while trying to reach us. We are continuously working on improving our response times and optimizing our customer service processes to ensure a smoother experience for all our valued customers. Thank you for highlighting your positive experience with the affordability of our medicine. We appreciate your support and strive to provide excellent service in all aspects of our operations. For further information, please contact our customer care team at (888)-634-1354. Our lines are open Monday to Friday from 9am to 5pm (EST). Kind regards, The ZipHealth team

Response from ZiphealthMay 25, 2023

Hello Richard, Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at ZipHealth and we are always working to improve our services and better support our customers. We apologize for the inconvenience of the process of reordering. As a pharmacy, we are required to have our patients review the consultation as a requirement to ensure that all of the previously answered medical history questions are still the correct information. Any changes in medical history are required to be updated information. All answers from the previous consultation are pre-saved and you can press continue if nothing changes. For placing reorders, you can also call our customer service number at (888) 634-1354 and we would be more than happy to help you place a new order over the phone. For further information, please contact our customer care team at (888)-634-1354. Our lines are open Monday to Friday from 9am to 5pm (EST). Kind regards, The ZipHealth team

Response from ZiphealthMay 5, 2023

Hello Jack, Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at ZipHealth and we are always working to improve our services and better support our customers. We apologize for the email communications you have received, and we have gone ahead and removed you from our email list. If you have any questions, comments, or concerns; please contact our customer care team at [email protected] Kind regards, The Ziphealth Team

Response from ZiphealthMay 2, 2023

Hi Barry, Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at ZipHealth and we are always working to improve our services and better support our customers. We are sorry to hear about your concern, and we want to reassure you that we can help you in this circumstance. Please contact our customer care team at (888)-634-1354. Our lines are open Monday to Friday from 8 am to 10 pm (EST). Kind regards, The Ziphealth Team

Response from ZiphealthApr 10, 2023

Hi Michael, Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at ZipHealth and we are always working to improve our services and better support our customers. We apologize for any inconvenience this may have caused you. The prescription you receive is for a one-time use and does not come with refills. After the video consultation is complete, the prescriber will write a new prescription and we will ship your order out accordingly. If the order happens not to be approved by the prescriber, a refund will be issues straight away. If you have any questions or concerns, please contact us at your earliest convenience. Kind regards, The Ziphealth Team

Response from ZiphealthMar 27, 2023

Hello Randy, Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at ZipHealth and we are always working to improve our services and better support our customers. Once orders leave the pharmacy we provide confirmation and the tracking number via email. We apologize for any issues you are having logging into your account. We are more than happy to assist you with resetting your password or updating your email address. For further information, please contact our customer care team at (888)-634-1354. Our lines are open Monday to Friday from 9am to 5pm (EST). Kind regards, The ZipHealth team