ZiphealthReviews of ziphealth.co

Response from ZiphealthMay 31, 2024

Hello Brian, Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at ZipHealth and we are always working to improve our services and better support our customers. We apologize for the experience you have received when using our services. We are more than happy to assist you by contacting our customer service. For further information, please contact our customer care team at (888)-634-1354 or email us at [email protected]. Our lines are open Monday to Friday from 9am to 4:30pm (EST). Kind regards, The ZipHealth team

Response from ZiphealthMay 23, 2024

Hello Charles, Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at ZipHealth and we are always working to improve our services and better support our customers. We also have virtual waiting room you can join to be seen sooner! I have emailed you more information about how to do that. If you would still like to cancel we can do that for you as well. For further information, please contact our customer care team at (888)-634-1354. Our lines are open Monday to Friday from 9am to 5pm (EST). Kind regards, The ZipHealth team

Response from ZiphealthMay 28, 2024

Hi Jim, We sincerely apologize for the inconvenience you experienced. We understand the importance of accommodating all our patient's needs and are deeply sorry for not meeting your expectations. The video consultation is required by the state that you reside in, we apologize that we were not able to organize this to meet your needs. We value your feedback and will ensure that our process is more inclusive moving forward. Your order has been canceled and you have been fully refunded for your order. If there is anything else we can do to assist you, please reach out to us at: [email protected]. Kind regards, The ZipHealth Team

Response from ZiphealthMay 7, 2024

Hello Robert, Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at ZipHealth and we are always working to improve our services and better support our customers. There are various reasons for order denials, such as changes in personal health, modifications in a patient's medication list, or the identification of concerning issues by our clinical staff that may be more effectively addressed by an in-person physician. We have contacted you to request additional information and aim to assist you to the best of our abilities. For further information, please contact our customer care team at (888)-634-1354. Our lines are open Monday to Friday from 9am to 5pm (EST). Kind regards, The RocketRX team

Response from ZiphealthJan 23, 2024

Hello Harold, Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at ZipHealth and we are always working to improve our services and better support our customers. In certain states, it is required by law to conduct a video consultation with the patient before prescribing medications. If there is a connectivity issue affecting the video and/or audio, the video visit cannot be completed, and the patient is advised to reschedule. We have reached out via email, providing instructions on our waiting room option, allowing the patient to promptly complete the video consultation without the need for a rescheduled appointment. For further information, please contact our customer care team at (888)-634-1354. Our lines are open Monday to Friday from 9am to 5pm (EST). Kind regards, The ZipHealth team

Response from ZiphealthOct 25, 2023

Hi Paul, Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at ZipHealth and we are always working to improve our services and better support our customers. The medications are tested for effectiveness. It's possible that the manufacturer wasn't ineffective for you. For further assistance, please contact our customer care team at (888)-634-1354. Our lines are open Monday to Friday from 9am to 5pm (EST). Kind regards, The ZipHealth Team

Response from ZiphealthSep 13, 2023

Hello Steve, Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at ZipHealth and we are always working to improve our services and better support our customers. We apologize for the disappointment in the medication you have received. We would be more than happy to assist you with the issues you have experienced with your most recent medication. You are welcome to contact us by email or give us a call to assist you. For further information, please contact our customer care team at (888)-634-1354. Our lines are open Monday to Friday from 9am to 5pm (EST). Kind regards, The ZipHealth team

Response from ZiphealthSep 12, 2023

Hello Charles, Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at ZipHealth and we are always working to improve our services and better support our customers. We are sorry to hear about your concern, and we want to reassure you that we can help you in this circumstance. Please contact our customer care team at (888)-634-1354. Our lines are open Monday to Friday from 8 am to 10 pm (EST). Kind regards, The Ziphealth Team