So I signed up to try this service seemed good I've used different services in the past and they worked! This time around whatever they sent me didn't work so I reached out and tried to Contact customer support and it's been two weeks and no reply, so far I've had horrible service and product..
Response from ZiphealthFeb 7, 2023
Hello Javier,
Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at ZipHealth and we are always working to improve our services and better support our customers.
I can see that this issue has been resolved and a replacement order has been shipped out.
If you require any further assistance, please contact our customer care team at (888)-634-1354. Our lines are open Monday to Friday from 9am to 5pm (EST).
Kind regards,
The ZipHealth team
BR
Bruce
The 100 mg sildenophil does not work at…
The 100 mg sildenophil does not work at all. I have 20mg from another co. that is much better. I only took one pill and have not touch the rest. I would like my money back, and I can return the residual. Thank you
Response from ZiphealthJan 12, 2023
Hello Bruce,
Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at ZipHealth and we are always working to improve our services and better support our customers.
We are sorry to hear that the pills were ineffective for you, we are happy to send you a replacement order from a different manufacturer or a full refund.
For further information, please contact our customer care team at (888)-634-1354. Our lines are open Monday to Friday from 9am to 5pm (EST).
Kind regards,
Daniel
MT
Mina T.
after placing my first order and they…
after placing my first order and they charged my bank account ,but then sent me a message saying they do not trust my identity although i sent my picture then i took a weird selfie like they instructed on their website but yet i guess because of my first name they doubted that could not be me,like i am doing fraud ordering finasteride fro someone else,LOL , what a waste of time and money
Response from ZiphealthDec 28, 2022
Hi Mina,
Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at Ziphealth and we are always working to improve our services and better support our customers.
We apologize for the inconvenience, however our clinical team requires the verification to be completed before they can write you a private prescription.
Please feel free to contact our customer support number is (888)-634-1354. Our lines are open Monday to Friday from 9 am to 5 pm (EST).
Kind regards,
The ZipHealth Team
EH
Ed H.
Medication is not effective
Medication is not effective. Not HAPPY. Was like taking a M and M. Ed
Response from ZiphealthDec 13, 2022
Hello Ed,
Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at ZipHealth and we are always working to improve our services and better support our customers. We are sorry to hear that the medication you requested did not work as expected. We would like to go over some different options available to you so that we may resolve the issue. If you could, please contact our customer care team at (888)-634-1354. Our lines are open Monday to Friday from 9am to 5pm (EST).
Kind regards,
The ZipHealth team
RO
Robert
Left a question
Left a question, for the Pharmacist, and never received a reply. The medication is not working as described .
Response from ZiphealthNov 7, 2022
Hello Robert,
Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at ZipHealth and we are always working to improve our services and better support our customers. We are sorry to hear that you did not receive a reply from us. We have reached out to you via email with the hope to resolve this situation for you. For further information, please contact our customer care team at (888)-634-1354. Our lines are open Monday to Friday from 9am to 5pm (EST).
Kind regards,
The ZipHealth team
DO
Don
This the second time I have tried to…
This the second time I have tried to order from you and each time your website has not taken my I D info.
Response from ZiphealthOct 31, 2022
Hello Don,
Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at ZipHealth and we are always working to improve our services and better support our customers. We are sorry to hear that you are having a hard time uploading a copy of your photo ID. We have reached out to you via email so that we can better assist you with getting it uploaded for you. For further information, please contact our customer care team at (888)-634-1354. Our lines are open Monday to Friday from 9am to 5pm (EST).
Kind regards,
The ZipHealth team
VO
vincent O.
They did not send what I ordered not
They did not send what I ordered not
Once but twice….
Response from ZiphealthOct 28, 2022
Hello Vincent,
Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at ZipHealth and we are always working to improve our services and better support our customers. We have reached out to you via email in regard to this situation. If you still have not received it and for further information, please contact our customer care team at (888)-634-1354. Our lines are open Monday to Friday from 9am to 5pm (EST).
Kind regards,
The ZipHealth team
TG
Trust G.
After completing my order
After completing my order. Thought it went well. Until I checked my bank later that night and seen that the name Ziphealth was not there but there was a Zips NY Pizza N Italian Restaurant was where my sent. Then received my meds.
Only to be so disappointed the bottle label was so faded where the doctors name and address where then open bottle to not be able to find what pill I was trying to identify..until my 3 rd search come up as the pill but no image.. KIND OF STRANGE . And let me end bye saying.. did absolutely nothing
Response from ZiphealthSep 28, 2022
Hello,
Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at ZipHealth and we are always working to improve our services and better support our customers.
We are aware of the confusion on the bank statement, on our previous facility's address we had a pizza place called Zips Pizza less than 1 mile from us, the bank uses their business name in error sometimes, we apologize for any inconvenience it may cause you.
Regarding the medication being ineffective, all of our products are FDA approved, we use the same pharmaceutical suppliers and wholesalers as traditional pharmacies. All medicines purchased by a pharmacy (internet or brick-and-mortar) must be purchased from an approved wholesaler. There are many factors that could interfere with the efficiency of the medication, you can always contact us for a replacement free of charge from a different manufacturer or if you wish have the full amount refunded.
For further information, please contact our customer care team at (888)-634-1354. Our lines are open Monday to Friday from 9am to 5pm (EST).
Kind regards,
The ZipHealth team
