I just on my third week. So I don’t see any big changes, unfortunately. But I can say, if you stay on correct diet, you’ll start dropping weight.
Response from ZiphealthMar 27, 2025
Hello Antonia,
Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at ZipHealth and we are always working to improve our services and better support our customers. We have reached out to you directly via email to better assist with any questions or concerns that you may have.
For further information, please contact our customer care team at (888)-634-1354. Our lines are open Monday to Friday from 9am to 5pm (EST).
Kind regards,
The ZipHealth team
BL
Blaine
Why have a Dr interview every time I…
Why have a Dr interview every time I order ?
Response from ZiphealthMar 20, 2025
Hello Blaine,
Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at ZipHealth and we are always working to improve our services and better support our customers.
The state that you reside in requires an audio video consultation be completed every 90 days for each medication you order from us. As long as the medication and strength do not change within that 90 days, the AVC is not required. However, do keep in mind that if you order the same medication and strength after 90 days of the original consultation, you will be required to complete a new one.
As an online pharmacy we do have strict guidelines that we must follow, including all state regulations. We do apologize for any inconvenience caused by this.
For further information, please contact our customer care team at (888)-634-1354. Our lines are open Monday to Friday from 9am to 10pm (EST).
Kind regards,
The ZipHealth team
HE
Helena
So far they are good at communicating…
So far they are good at communicating with you about starting the program
Response from ZiphealthFeb 6, 2025
Hello Helena,
Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at ZipHealth and we are always working to improve our services and better support our customers.
We are glad to hear you are satisfied thus far in regards to the communication between you and our team! Our goal is to help as much as possible and provide transparent communication.
For further information, please contact our customer care team at (888)-634-1354. Our lines are open Monday to Friday from 9am to 5pm (EST).
Kind regards,
The ZipHealth team
WB
WILLIAM B.
Low potency
The order process and shipping is straightforward and great. I found that the potency is low and I have to use a higher dosage than the tadalafil I was prescribed from my doctor for a similar effect. Maybe I received a bad lot of pills.
Response from ZiphealthJan 23, 2025
Hello William,
Thank you for taking the time to leave us feedback through Trustpilot. We take patient feedback very seriously here at ZipHealth and are always working to improve our services and support our customers.
We sincerely apologize for the disappointment this may have caused. When using medication, everyone's body is different. It's an essential requirement to endeavor to our patients needs.
For further information, please contact our customer care team at (888)-634-1354. Our lines are open Monday to Friday from 9am to 5pm (EST).
Kind regards,
The ZipHealth team
DE
DEE
WORKS BUT I HAD SHIPPING ISSUES
WORKS BUT I HAD SHIPPING ISSUES. I DON'T HAVE A COMPLAINT WITH THE PRODUCT HOWEVER I HAD SO MANY ISSUES GETTING IT DELIVERED. THERE WAS A DELAY I WAS NOT CLEAR ON AND THEN IT SHIPPED TO THE WRONG ADDRESS. ONE OF THE REASONS FOR CHOOSING THE COMPANY WAS OVERNIGHT DELIVERY BUT IT TOOK ABOUT 2 WEEKS TO RECIEVE IT. PLUS, ONCE IT FINALLY SHIPPED, I DIDN'T RECIEVE THE TEXT WITH MY FEDEX TRACKING NUMBER SO IT SAT OUTSIDE FOR A LONG TIME. I AM HOPING THE NEXT SHIPMENT GOES SMOOTHER.
Response from ZiphealthJan 2, 2025
Hello,
Thank you for sharing your feedback. We sincerely apologize for the challenges you experienced with shipping and delivery. We understand the frustration of having a delayed order, especially when you were expecting quicker service, and we deeply regret that your experience did not meet the high standards we aim to provide.
We take your concerns seriously, and I want to assure you that we are actively looking into what may have caused the delay and incorrect shipping address to ensure that it doesn’t happen again in the future. Additionally, I understand how important tracking updates are, and we apologize for the lack of communication regarding your FedEx tracking number. This is certainly not the experience we want for our customers.
We truly appreciate your understanding, and we are committed to making sure your next order is processed and delivered more smoothly. If there’s anything further we can do to assist, please don’t hesitate to reach out to us at [email protected].
Best regards,
The ZipHealth Team
LO
Lourdes
It said quick reorder
It said quick reorder. The questions are confusing and many are applicable.
Response from ZiphealthDec 14, 2024
Hi Lourdes,
Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at ZipHealth and we are always working to improve our services and better support our customers.
We do apologize for any inconvenience the reordering process may have caused you.
If you would like to discuss this matter further or need assistance with your order, please don't hesitate to reach out to us directly at (888)-634-1354. Our lines are open Monday to Friday from 9am to 5pm (EST).
Kind regards,
The ZipHealth team
JE
Jenny
Communication needs work
You get an ETA too soon - expect over a week in transit. I received 3 emails from different people asking the same question.
Clearly need to have better communication between staff
Response from ZiphealthDec 9, 2024
Hello Jenny,
Thank you for taking the time to provide us with your feedback. We understand how frustrating it can be to receive multiple inquiries on the same matter, and we truly regret that our communication fell short of your expectations.
We take your comment seriously and will be reviewing our internal processes to ensure better coordination and more accurate communication in the future. Your experience is important to us, and we are committed to improving our service to prevent this from happening again.
If you would like to discuss this matter further or need assistance with your order, please don't hesitate to reach out to us directly at 888-634-1354 or [email protected].
Kind Regards,
The Ziphealth Team
WI
Wilson
Redundant consultation
Surprised and disappointed that I had to schedule another video consultation call when reordering a medication a few months after the initial order.
Response from ZiphealthOct 23, 2024
Hi Wilson,
Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at Rocketrx and we are always working to improve our services and better support our customers. We have reached out ot you directly via email to address your concerns about completing a video consultation.
For further information, please contact our customer care team at (888) 819-1565. Our lines are open Monday to Friday from 9am to 5pm (EST).
Kind regards,
The ZipHealth team
