The last 2 -3 orders that I made the pill was not strong at all , I increase the dose almost to double and still nothing. I face this problem since February( I used to order the last year only from ziphealth).
They change the pill supplier ( the old pills had the mg on the pill, the new one have a 3 digit number)
Response from ZiphealthMay 7, 2025
Hello,
Thank you for your feedback—we truly value your loyalty and are sorry to hear that your recent experiences haven’t met expectations. It’s important to us that your medication is both effective and consistent, so we understand how frustrating this must be.
We did transition to a new supplier earlier this year, and while all medications we dispense meet FDA requirements and are sourced from licensed U.S. pharmacies, we recognize that differences in appearance (such as imprint or pill markings) can understandably raise concerns. That said, changes in how you’re responding to the medication should absolutely be taken seriously.
We’d love the chance to look into your recent orders and work with our pharmacy to investigate further. Please reach out to our support team with your order details—we’re here to help and make sure you feel confident in your treatment moving forward.
Thank you again for bringing this to our attention.
Best regards,
The ZipHealth Team
JA
JazzyME
Good Customer Service, Watered- Down Meds
While they offer responsive customer service, the compounded pharmacy they use is hot garbage! I have been complaining about their weak, watered down medications since the first prescription. No other service starts you off at such a low dose except those looking to make money off of patients knowing they'll need to be on the meds longer because that
25 weight loss shot does absolutely nothing! If you are in the Atlanta area, just Ascend Medical Clinic. The pharmacy they use is the real deal, and you don't have to go into an office to get treatment. Their prices are comparable to these other services, and at least you know you'll definitely lose weight because they don't water down their meds. I actually took the meds from ZIPhealth and injected four times my regular dosage just to see if I felt a difference in my appetite, and I can honestly tell you, it was still weaker than half the same dosage when I got my meds from Ascend Medical. Don't waste your time or money. Good customer service might make you feel better, but it certainly won't help you lose pounds!
Update: 3/12/25
In response to Ziphealth's response to my review...REALLY? I have complained about the lack of efficacy of your medications and the watered down versions and long wait times associated with your compounding pharmacy at least five times. Each time, I was given the same response that basically you all have to use the pharmacy you are using right now, but you are looking into other options. I even provided you all with the name and contact information of the pharmacy used by Ascend, as their medications arrive the next day and they are extremely potent. Please don't act like this is the first time I've complained about the watered-down medications. I even asked if you all had received complaints from other people, and each time you told me no; which I knew to be false. I think I tried you all for 3 months, and I could have taken that money and donated it to charity because I basically did not get what I paid for. In fact, I shared with you that the first month I gained 3 lbs on your meds.
Maybe now you all will take it seriously that people are spending their hard-earned money on medications, and should get what they're paying for. Even with me taking Adderall daily and your shots, I was able to eat pretty much like normal! That should tell you how watered-down they are. Get me wrong, your customer service is great, but you have to know that your compounding pharmacy is ripping people off by providing watered-down meds that don't do anything to suppress appetite.
Response from ZiphealthMar 11, 2025
Hello!
Thank you for taking the time to share your feedback. We sincerely apologize that your experience with our compounded Semaglutide medication did not meet your expectations. At Ziphealth, we are committed to providing high-quality, effective treatments, and we always strive to ensure our patients receive the best care possible.
Our team aims to personalize treatment plans, including medication dosages, based on individual needs, and we understand that different patients may respond differently to treatments. We appreciate you recognizing our responsive customer service, as we continually work to maintain open lines of communication with our patients. Your comments will help us continue to improve and ensure that all our patients feel supported on their health journey.
If you’d like to discuss your experience with your treatment further with one of our pharmacists, please don’t hesitate to reach out directly. We value your feedback and would love the opportunity to address your concerns more thoroughly.
DA
Darren
Why do I have to have an Dr meeting…
Why do I have to have an Dr meeting when purchasing more refills?
Response from ZiphealthFeb 14, 2025
Hello Darren,
Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at ZipHealth and we are always working to improve our services and better support our customers.
We apologize for the inconvenience that you have experienced with using our services. We would be more than happy to explain the process for you and the purpose of the process to ensure safe procedures of our processing. We strive to provide the best service possible for all of our patients. Based on your experience, we would be more than happy to further assist you if you wish to contact us.
For further information, please contact our customer care team at (888)-634-1354. Our lines are open Monday to Friday from 9am to 10pm (EST).
Kind regards,
The ZipHealth team
MI
Michael
I'm not a fan of the price shooting up…
I'm not a fan of the price shooting up with no coupons. The rest of the experience has been very positive.
Response from ZiphealthFeb 13, 2025
Hello Michael,
Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at ZipHealth and we are always working to improve our services and better support our customers.
We apologize for the inconvenience that you have experienced with using our services! We strive to provide the best service possible! We are more than happy to further assist you if you wish to contact us.
For further information, please contact our customer care team at (888)-634-1354. Our lines are open Monday to Friday from 9am to 10pm (EST).
Kind regards,
The ZipHealth team
RY
Ryan
Semaglutide for weightloss
I've been taking Semaglutide through another online place and in two months I had lost 16 pounds. My appetite was suppressed (although I did have some pretty bad nasaeu). I started going through Ziphealth a few weeks ago in order to save some money. I am on the largest does i have ever taken and I have zero appetite suppression, in fact my appetite is bigger than its ever been. And to top it off, I've gained 5 pounds. I'm starting to wonder if this site is legit.
Response from ZiphealthDec 30, 2024
Hello Ryan,
Thank you for taking the time to provide us with your feedback. We apologize that the medication hasn't given you the results you expected, especially when you've had success with these medications in the past.
First, it's important to give the medication some time to work. Our experts recommend using your weight loss medication for at least 6 months to judge its effectiveness. Remember that individual responses can vary, and your body may need some time to adapt.
Rest assured, Strive, our licensed compounding pharmacy, is our exclusive partner. We collaborate solely with compounding pharmacies accredited by NAPB and/or LegitScript, ensuring they meet stringent FDA and state quality requirements and undergo regular inspections. Upholding the highest standards of quality and safety is our foremost priority.
There can be many factors that influence the effectiveness of a medication, and our clinical team is here to help. We will be following up with you directly to help address any further concerns.
We look forward to assisting you.
Best regards,
The ZipHealth Team
JC
Jonathan C.
Very misleading on shipping and it…
Very misleading on shipping and it seems like after they take your payment the communication drops off and it’s very frustrating to know whether or not it’s a scam or legit cause you don’t hear anything from them with their website stating that it’s next day delivery that’s not the case And they don’t tell you that until after you make an order and they take your payment and you reach out to them to find a status update a week later and I still not received any update or status of my account or the purchase that I made the website is deceiving as far as How efficiently processes
Response from ZiphealthNov 19, 2024
Hello Jonathan,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the frustration you've experienced regarding shipping and communication.
We recognize the significance of these updates and sincerely apologize for not meeting your expectations.
Our goal is to make this experience right for you. Please contact us directly at [email protected] or call (888) 634-1354 so we can assist you with your order status and any other concerns you may have.
Best regards,
The ZipHealth Team
LA
Larry
Renew ordering of the same medicine ..
Not sure why I have to wait and talk to someone every time I renew an order. I’ve already talked to someone to get the first prescription . If I am gonna have to do this every time before I can get an order filled and sent to me , I will go somewhere else to get the medicine I need. And when it was time for me to
Order again I couldn’t use the discounts that was sent to me for a 25%off. So may be looking into somewhere else that will be easier to order from.
Response from ZiphealthNov 11, 2024
Hello Larry,
Thank you for taking the time to share your feedback with us. We understand your frustration regarding the necessity of having a video consultation when you wish to refill your prescription.
Telemedicine regulations require that healthcare providers follow state-specific guidelines set forth by the State Boards of Medicine. This means that a video consultation is a necessary step for issuing prescriptions in your state. We cannot ship orders until this consultation is completed, and I understand how this may seem cumbersome, especially if you are already familiar with the process.
To make things easier for you, we recommend considering our subscription option. By choosing this, you'll only need to complete one video consultation for the duration of the subscription, which can last up to one year. If you are requesting the same medication and dosage, only one video consultation is required within a 90-day period. Once this consultation is completed, you won't need to repeat it for another 90 days, making your future orders much more streamlined.
We hope this information helps clarify our process. We are here to support you, and if you have any further questions or concerns, please feel free to reach out.
Best regards,
The ZipHealth Team
IA
ian
It takes too long to get the order.
It takes too long to get the order.
1-week waiting period for the video call with the nurse.
The total process took around 2 weeks. I haven't even received the package yet when I left this review
Response from ZiphealthJun 14, 2024
Hello,
Thank you for your rating and I'm sorry that I could not meet your expectations with this request.
We are continuously working on improving our services and your feedback is very valuable to us, if there is anything we can do to help you further please feel free to reply to this email and we will assist you as best as we can.
Kind regards,
Trevor
Customer Care Advisor
Please see the ZipHealth Help Center (ZH) to answer any questions you may have about your
treatment or our service: support.ziphealth.co (http://support.ziphealth.co/)
