ZiphealthReviews of ziphealth.co

Response from ZiphealthOct 15, 2024

Dear Harris, Thank you for taking the time to provide us with feedback. Here at ZipHealth we take feedback very seriously and we are always working to improve our service to better serve our customers. We apologize if there was any confusion. When you are placing an order, there is an option for both “One Time Payment” as well as “Subscription”. If you ever are in the situation where you accidentally selected a subscription, you are more than welcome to cancel it from within your account dashboard at any time or please give us a call! It appears your last order has been cancelled and refunded as requested. However, we will follow-up with you directly to ensure you have everything you need. Thank you again for taking the time to provide us with your feedback! Kind regards, The ZipHealth Team

Response from ZiphealthOct 15, 2024

Dear Christopher, Thank you for taking the time to provide us with feedback. Here at ZipHealth we take feedback very seriously and we are always working to improve our service to better serve our customers. We take patient privacy very seriously and take strong measures to ensure they stay confidential. We follow HIPAA guidelines which has a retention requirement of 6 years. We apologize for any inconvenience or confusion this may have caused you but we appreciate you taking the time to provide us with your feedback. We will reach out to you directly to resolve this issue ASAP. Kind regards, The ZipHealth Team

Response from ZiphealthSep 30, 2024

Dear Jakob, Thank you for taking the time to provide us with feedback. Here at Ziphealth we take feedback very seriously and we are always working to improve our service to better serve our customers. We apologize for the difficulties and confusion with the consultation times. We will take this feedback back to the team to see if we can improve the timezones on the website to ensure a better experience for our customers moving forward. The waiting room option is only available during operating hours so we apologize if that was not made clear to you. We appreciate you taking the time to provide us with feedback on the consultation experience, and if you ever have any questions/concerns or additional feedback, please do not hesitate to reach out. You may contact our customer care team at (888)-634-1354. Our lines are open Monday to Friday from 9am to 5pm (EST).

Response from ZiphealthSep 27, 2024

Hello Tricidy, Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at ZipHealth and we are always working to improve our services and better support our customers. We have reached out to you directly through email to better address your concerns. For further information, please contact our customer care team at (888)-634-1354. Our lines are open Monday to Friday from 9am to 5pm (EST). Kind regards, The ZipHealth team

Response from ZiphealthSep 18, 2024

Hello Mike, Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at ZipHealth and we are always working to improve our services and better support our customers. We apologize for the inconvenience you have exprienced with using our services! We would love to assist if you decide to contact us. For further information, please contact our customer care team at (888)-634-1354. Our lines are open Monday to Friday from 9am to 10pm (EST). Kind regards, The ZipHealth team

Response from ZiphealthSep 16, 2024

Hello, Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at ZipHealth and we are always working to improve our services and better serve our customers. We are sorry to hear you are experiencing issues with your order. All of the medications we sell are FDA-approved. We recognize that different manufacturers may work more effectively than others for each individual, and we would be more than happy to correct this on our end to ensure you are satisfied with the product. Please kindly contact us at [email protected] or give us a call at (888)-634-1354 so we may investigate your case further. We look forward to hearing from you soon. Kind regards, The ZipHealth Team

Response from ZiphealthSep 16, 2024

Hello, Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at ZipHealth and we are always working to improve our services and better serve our customers. We want to assure you that we do not have “placebo groups”. We apologize that the medication is not working as intended. We would like to correct this on our end and work with you to ensure you are satisfied with the results of the medication. Please kindly contact us at [email protected] or give us a call at (888)-634-1354 so we may investigate your case further. We look forward to hearing from you soon. Kind regards, The ZipHealth Team