ZiphealthReviews of ziphealth.co

Response from ZiphealthNov 26, 2024

Hello Courtney, Thank you so much for bringing this to our attention. We are truly sorry for the mix-up with your order and we completely understand your concern. Please rest assured that we take this matter very seriously and we have already reached out to you via email in an effort to rectify the situation and ensure that you receive the correct medication as soon as possible. We apologize for the inconvenience this has caused and appreciate your understanding as we address this issue. If you have any further questions or need additional assistance, please don’t hesitate to reach out. Thank you again for your patience, and we look forward to getting this resolved for you as quickly as possible. Best regards, The ZipHealth Team

Response from ZiphealthNov 26, 2024

Hello Joseph, Thank you for taking the time to share your feedback with us. We understand your frustration regarding the necessity of having a video consultation when you wish to refill your prescription. The good news is that, since you're ordering the same medication and dosage, only one video consultation is required within a 90-day period. This means that your order has already been reviewed, and no further consultation is necessary at this time. You’re all set! Additionally, if you’d prefer to avoid needing the video consultation process frequently, we offer a subscription option. With the subscription, you would only need to complete one video consultation for the entire duration of the subscription, which can last up to one year. This can provide you with added convenience and peace of mind for your future orders. If you have any other questions or would like to explore this option, please feel free to reach out. We’re here to help and want to ensure that we can accommodate you in the best way possible. Best regards, The ZipHealth Team

Response from ZiphealthNov 8, 2024

Hello James, Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had with your recent order. We want to assure you that we purchase all of our medications in accordance with our licensing obligations, sourcing pharmaceutical products directly from accredited wholesalers within the United States. We rely on the same trusted suppliers and wholesalers used by traditional pharmacies to ensure the quality and authenticity of our products. Your feedback is valuable in helping us maintain the high standards that we strive for. While we are glad you received a refund, if you have any additional feedback or concerns please feel free to contact us at [email protected]. Best regards, The ZipHealth Team

Response from ZiphealthNov 5, 2024

Estimado Edinson, Gracias por tomarse el tiempo para brindarnos sus comentarios. Aquí en Ziphealth nos tomamos muy en serio los comentarios y siempre estamos trabajando para mejorar nuestro servicio y servir mejor a nuestros clientes. Lamentamos saber que está experimentando problemas y nos comunicaremos con usted en breve para solucionar la situación. Atentamente Equipo Ziphealth

Response from ZiphealthOct 31, 2024

Hello Renee, Thank you for taking the time to share your thoughts. We genuinely apologize for the frustration and disappointment you experienced regarding your order. We understand how upsetting it can be to feel discriminated against, especially in matters related to your health. As a telemedicine company, we adhere to specific policies regarding age limits for certain medications, guided by safety considerations and clinical best practices. Our policy currently restricts the prescription of specific medications to individuals aged 18 to 65. This decision is made with the utmost care for our patients' safety and well-being. To ensure clarity, we ask all patients within the first question of the consultation if they are between the ages of 18 and 65, as this is an important part of our screening process. We genuinely appreciate your feedback and will take it into account as we continually assess our policies. If you have further questions or concerns, please don't hesitate to reach out to our customer support team. We’re here to help and would like to assist you in any way we can. Warm regards, The ZipHealth Team

Response from ZiphealthOct 7, 2024

Hello James, Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at ZipHealth and we are always working to improve our services and better support our customers. We apologize for the inconvenience you have experienced with using our services. We would be more than happy to assist you if you would like to contact us. For further information, please contact our customer care team at (888)-634-1354. Our lines are open Monday to Friday from 9am to 8pm (EST). Kind regards, The ZipHealth team

Response from ZiphealthOct 7, 2024

Hello, Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at ZipHealth and we are always working to improve our services and better support our customers. We apologize for the inconvenience you have experienced with using our services! We would be more than happy to assist you if you would like to contact us. For further information, please contact our customer care team at (888)-634-1354. Our lines are open Monday to Friday from 9am to 8pm (EST). Kind regards, The ZipHealth team