ZINVOReviews of zinvowatches.com

Response from ZINVOAug 20, 2018

Hey William, Thank you very much for reaching out and we are saddened to hear of your frustrations. Unfortunately, the watch did arrive at your friends house on July 25th, per your instruction. Please check the tracking number ending in 5142, your package was indeed delivered. As we mentioned in our last conversation, the USPS would be responsible for following up here as it shows delivered on the tracking. We are available anytime should you have any additional questions at [email protected]. Best, Team Zinvo

Response from ZINVOAug 14, 2018

Hey There, Thank you again for reaching out. As we mentioned in our previous correspondence, your package is currently being held by customs. In order to retrieve your package, please call USPS and pay any import fees due . We understand this can be frustrating, but once that is taken care of, your package will be released. Please let us know if you have any additional questions. Contact info: USPS: 800-275-8777 USPS Intl: 800-222-1811 Best, Team Zinvo [email protected]

Response from ZINVOAug 16, 2018

Hey Sam, We are terribly sorry for your experience and glad that we were able to come to a resolution. Our Customer Service team has since been expanded to avoid anything like this in future. We hope one day to win you back as a customer. Best, Team Zinvo

Response from ZINVOJul 23, 2018

Hey Helena Thank you very much for the update! This is absolutely unacceptable and we are shipping out your watch via DHL (directly from our warehouse) now. Your watch will arrive by Friday EOD. Thank you so much for being patient and rest assured we are doing everything possible to improve our customer service experience. Thanks again for being patient and we can't wait for you to get the watch! All the best, Team Zinvo

Response from ZINVOJun 26, 2018

Good afternoon, Please provide us with your order number and we will look into your order to see what went wrong and how we can help. You can email us at [email protected]. We look forward to hearing from you. Best, ZINVO Team

Response from ZINVOMay 15, 2018

EDITED 5/15/18 Hello Ron, Thank you for your honest review. Please check your email - I have emailed you again so we may continue our conversation about your order. We apologize for the miscommunication about your order and we want to solve this issue for you. We thank you for your patience and will be waiting for your email. All the best, Jennifer ZINVO Customer Service Representative -------------- Hello Ron, We still have not heard from you. Please email us or call us when you have time! Kindly, ZINVO Team

Response from ZINVOMay 1, 2018

Hello Kong, thanks for your review. We actually shipped your package on February 23rd, DHL attempted delivery numerous times, last one was on March 13th, tracking number show delivery exception, please contact DHL to accept the delivery of your watch. Below is the tracking number: http://webtrack.dhlglobalmail.com/?trackingnumber=GM295116616011803358 Please email us at [email protected] if there is anything else we can help you with! Kindly, ZINVO Team