ZINVOZINVO is a fashion-forward watch brand made for a young, dynamic, and style-conscious audience. Boasting modern designs, high-quality watch movements, first-rate materials, and affordable price points, we deliver timepieces that stand out from the crowd.Customer Service Hours:Monday- Friday 9am - 5pm (Pacific Time)Contact Us:Phone: (424) 371-0403Email: [email protected] Messenger: @zinvowatches
ZINVO (zinvowatches.com) has 649 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Jewelry & Watches · Fresno, California
Excellent
Jewelry & Watches · Los Angeles, California
Excellent
Jewelry & Watches · Redondo Beach, California
Excellent
Jewelry & Watches · Arcadia, California
Excellent
Showing 115 reviews with 1 star · Clear filters
Suynai T.
Order number #15200 I ordered since 25th November and still haven’t get any tracking number. Only delay message was sent. So disappointed I needed it as Christmas gift!!! Update: got the watch and hopefully everyone will get it eventually
Response from ZINVOJul 6, 2021
Hello Suynal, we'd like to apologize for this delay and make it up to you, if you could reply to the emails we previously sent you. Thank you in advance for understanding.
Hassan
Order number #15610 More than 9 days already !! No response from your management no reply to any of my email no shipping information. I am very frustrated. I need a response & my watch ASAP !!
Response from ZINVOJul 6, 2021
Hello Hassan, we are truly sorry for this delay, and we would like to make it up to you, if you could just respond the emails we sent you previously. Thank you in advance for understanding.
Nicu V.
I ordered December 1, and the order confirmation arrived, and after a week without the order being shipped, I tried to contact Zinvo but no one answered without success.
Response from ZINVOJun 24, 2021
Hello Nicu, we've been trying to contact you via email to make this up to you and solve any remaining issues. Please respond to our emails, and thank you in advance.
Geoffrey L.
Hello, I placed an order on 01/12/19 & all I received was an acknowledgment of the order. No shipping information even today which is 06/12/2019. (payment charged to my credit card - which is successful) On the website, it says you will get an update up to 48 hours on the order for shipping and still got nothing. My order #15666 Can anyone send me tracking information on this order? It meant to be a Christmas present, I hope it is on time this time. This is the 2nd time I order and BOTH time have this sort of delay!
Response from ZINVOJun 24, 2021
Hello Geoffrey, we've been trying to contact you via email to find a solution and make it up to you, could you please respond there. Thank you in advance.
Aniket S.
Totally disappointed with these watch Cheap quality watch in very costly price
Response from ZINVOJan 2, 2020
Hello Aniket Sonu, Thanks for your review. We offer 30 day return policy. If you are not happy with the purchase, please email [email protected] to request a return. Thanks! Hope to hear from you soon.
Jonathan M.
Ordered 16 days ago. Still have yet to even receive a tracking number. Numerous attempts to contact customer service have been for naught. Number provided by the website is unreachable. Worst customer service I have dealt with bc there has been no customer service provided. Update: After posting was quickly contacted by customer service and I have received my tracking number. Some things take time to receive. Just be better about keeping customers informed during the process and have a number that can actually be reached.
Response from ZINVOSep 24, 2019
Hello, We're very sorry about this experience and the lack of communication with the shipping time. We hope you are enjoying your watch - if there is anything else we can do for you please reach out to us at [email protected]
Cavid S.
i dont recommend this company to anyone! very bad customer support, only lying and earning time! they have not a stock, i cannot understand how they working! i was order 1st watch 15 Aug and 2nd watch 21 Aug, but nothing has been shipped yet, only lying blau blau blau... Very bad company and i have never seen such service before! you can delet my comment, because your company focused only earning money, not to cusomers satisfaction!
Response from ZINVOSep 24, 2019
Hello, We are very sorry for this experience. We we're happy to be in communication with you about the shipping errors that occurred during the processing of your order. We worked very hard to correct them and ensured you received both watches with express shipping. We hope you are enjoying our watches, and sincerely apologize for the long time waiting the shipment to arrive!
TL T.
UPDATED AS OF 9 February 2019, Saturday - Finally they responded after this review. Very fast by FedEx, sent on Friday and received on Monday. But it was Public Holiday in Singapore for last few days and was out of town. My family received on my behalf. That's all folks, as per agreed upon receiving the watch. Their customer service are not responding even when they claimed here at trustpilot that they have been in contact with the shipping company and my package will deliver as soon as possible. No updates no new tracking number. Payment made and no news, no watch. Still sending promotion emails and even FB teaser. I am seeking a refund now and waiting for reply. This is my worse online purchase experience.