ZINVO is a fashion-forward watch brand made for a young, dynamic, and style-conscious audience. Boasting modern designs, high-quality watch movements, first-rate materials, and affordable price points, we deliver timepieces that stand out from the crowd.Customer Service Hours:Monday- Friday 9am - 5pm (Pacific Time)Contact Us:Phone: (424) 371-0403Email: [email protected] Messenger: @zinvowatches
ZINVO (zinvowatches.com) has 649 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
zinvowatches.com
Website
zinvowatches.com
Category
Jewelry & Watches
Location
Los Angeles, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 22% of reviews.
Latest
Most recent review: June 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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J'ai également commandé une zinvo watch le 13 octobre 2017, la livraison devait se faire sous 3 jours et 1 semaines plus tard toujours rien.
Par mail, l'assistante après vente me dit qu'il y a une rupture des stocks, Et que la montre sera expédié la semaine prochaine.
Est ce que certaines personnes ont reçu leur montre ?
Mon numéro de commande est le #fr1028, merci.
Response from ZINVONov 3, 2017
Salut Clement,
Mon nom est Kristina, et je suis maintenant le responsable de la réussite des clients chez ZINVO. Je viens de lire votre avis, mais j'ai du mal à trouver votre commande sans votre numéro de commande.
Depuis que je veux vraiment vous assurer que vous êtes heureux avec le produit ... pourriez-vous s'il vous plaît me fournir votre commande #?
Bonne chance,
Kristina
YO
Yousef
Zinvo is scammers not real company
I have ordered from Zinvo a watch on early Aug 2017 and till now i have not getting any feedback about it.
I think zinvo is not real company!
Response from ZINVOApr 3, 2018
Hi Yousef,
My name is Kristina, and I’m now the Costumer Success Manager with ZINVO. I tried looking up your order, but we have multiple Yousef’s in our system. Can I please have your Order #, so I may properly look into your order for you?
All the Best,
Kristina
UPDATED 4/3/18:
Yousef - please email me at [email protected].
I understand that you have had a negative experience with us, and we deeply apologize for that. We are a very real company making real efforts to improve our customer service. However, we first need a way to contact you.
We want to solve this issue for you, but I need your help. We need some more information about your order so we can look into the matter.
Thank you for your cooperation - I will be waiting for your response!
Kind regards,
Kristina
MA
Mark
FAKE COMPANY - DO NOT ORDER
This company is an absolute scam! They are frauds people so please do not order from them, because they firstly take your money, secondly do not deliver, and thirdly do not reply to emails and will not give a refund! They are FAKE!!!!
So, I'll relate my story with these fakes! I ordered 2 watches at a cost of £398.00. They didn't deliver in the 5-7 days, so I chased and was given different excuses on every email. I told them I wanted to cancel and requested a refund! Again, total lies in all responses telling me the refund had been processed! IT HADN'T BEEN!
To cut a very long story short, I phoned my bank and spoke to the fraud team, and explained my situation. They sent out forms for me to complete, and asked me to forward documentary evidence of my efforts to resolve this with Zinvo, which luckily I had kept all emails. My bank tried to engage Zinvo without success. They phoned me today to confirm that I had done everything within my power to resolve this, and as such, they would refund my money, and that as Zinvo had obviously committed Consumer Fraud, they will be taking legal action against them with the hope of shutting this site down!
Do not be fooled by positive comments about this company, my guess is that they get staff to set up fake accounts and post positive comments. Concentrate on the negative comments, because these are the real customers being ripped off by these frauds!
In short, DO NOT ORDER FROM ZINVO WATCHES!!!!!
If you have ordered and haven't received your order, which is the most likely, keep all email trails, and report them to your bank for fraud. If enough banks sue them, hopefully they can shut down this fake companies website!
ZINVO ARE FAKE GUYS, PLEASE DO NOT ORDER FROM THEM. THEY DO NOT DELIVER AND STEAL YOUR MONEY!
Update on 15/10/17. So guys, I am making it my mission to shut these FRAUDS down. I have got my money back, but there are so many people being ripped off by these frauds!
So I have been having my staff dig in to these frauds, and they are registered as having only 14 members of staff!!!!!!!!
Do you think14 members of staff can deliver worldwide deliveries???
They are not registered in Switzerland, and they do not have a patent pending! They are based in Boston and have a delivery address in California.
This company is a total and utter scam!!!
PLEASE DO NOT ORDER FROM THESE SCAM MERCHANTS!!
FAKE, FAKE, FAKE!!!!!!
16/10. So I have tried to engage these frauds, and they have not responded after the Fraud Team in my bank refunded my money!
I am fortunate in that I own my own company, and I have my staff setting up accounts online to dis-credit these frauds, and I won't stop until they disappear!
So in response to Zinvo’s responses below, I didn’t bother responding because I got a full refund from the fraud team in my bank.
However, I did get emails from Zinvo asking me to review my purchase and rate watches I never received. They even offered me 100 dollars off my next purchase!!! Total scam of a company.
DO NOT ORDER FROM THEM!!!!!!
FRAUDS!!!!
Response from ZINVOApr 19, 2018
Hi Mark,
Thanks for reaching out.
We completely understand your frustrations. At the time of your order, we were unexpectedly back-ordered due to our products being in higher demand than we were prepared to handle.
Please know that we have been and are currently trying to catch up on these orders and improve our internal communication as well as our customer service. We would never intentionally mislead you about the status of your order.
We are a very real company trying to make real changes to how we have operated in the past.
Again, we understand your sentiments and apologize for mistakes on our end. Please email me at [email protected] if you are willing to work with us to solve this issue.
Kindly,
Jennifer
ZINVO Customer Service Representative
----
Hi Mark - still looking out for your email!
Best,
ZINVO Team
GP
Gabi P.
Poor site and shipping
Hello I am writing to you about my order placed on September 27th. I have not received any transports so far, I have already written 10 emails. If I do not receive the tracking number until Monday, I want the money back so I do not have to complain to FTC. I read at de trust pilot negative review about your’s site. My order number is #DE1021. Please make something. Please send me email
Response from ZINVOApr 3, 2018
Hi Gabi,
I tried emailing you regarding your order (via the email address listed on your account), but the email bounced back.
Please email me directly - [email protected]
I’d love to update you!
Kristina
UPDATED 4/3/18:
Hello Gabi,
We are still waiting for your email. We wish to solve this issue for you and improve your overall experience with ZINVO.
Thank you for your cooperation!
Kindly,
Kristina
FS
Fahad S.
I placed my order on the 15th of sep …
I placed my order on the 15th of sep and until now I didn't get even the tracking # they just keeping says you will get it with in the next 24hrs.
at least says it will take this long before I placed my order
Response from ZINVOApr 3, 2018
Hi Fahad,
My name is Kristina, and I’m now the Customer Success Manager for ZINVO. I’m sorry to hear about your experience. I’m trying to follow up with our Custumers, and would love to get to the bottom of what happened with your order experience. Can you please provide your order number (including any letters listed in front of the numbers)?
All the Best,
Kristina
UPDATED 4/3/18:
We still want to solve this issue for you, Fahad.
We need some additional information in order to figure out what happened to your order.
Please email me directly at [email protected].
Thank you for working with us.
Kindly,
Kristina
CA
Car061511
Order #8818 ordered 9/6/17 i have got …
Order #8818 ordered 9/6/17 i have got numerous emails stating bull crap that there is system issues that my tracking #will be given in 24 hours and I still have not gotten anything. Clearly think this is a spam site !!! I want my watch I paid for quality product I expect to receive it !! Or my money back !! Tried calling the # on the site and it's in a diff language ! Have reported pages as spam and now I've been blocked !!
Response from ZINVOApr 3, 2018
UPDATED 4/3/18
Hello Liliana,
I understand that you have had a negative experience with us, and I would like to know what I can do to improve it.
Please understand that we are making efforts to improve our customer service. We would never intentionally mislead you about the status of your order.
We have emailed you several times and have not received a response from you. We want to do everything we can to make our customers happy, and we wish to work with you in order to solve this issue.
Please email me personally at [email protected].
I look forward to your response.
Kindly,
Kristina
GS
Gene S.
I have ordered a watch on August 23rd
I have ordered a watch on August 23rd. Today is September 28th and nothing has been shipped yet. I am getting number of emails with identical message that tracking number will be available in 36 hours. Yet USPS still says "Pre-Shipment". That means label has been generated but item was not given to USPS. Same experience as many other people reporting - endless emails with standard message, tracking will be available in 36 hours. The company website says the staff mails the orders the next day.
And still lists the item as "In Stock".
Company claims it is in fulfillment center. I work with such businesses and have never seen items be there for anything this long.
All I want is for my item is to arrive, be of promised quality and working order.
I am willing to modify or even remove this if they take care of the customer in acceptable way.
But so far I have received nothing acceptable.
UPDATE : I have received reply from Zinvo asking to provide the order number etc as they are trying to get to the bottom of it.
Here it is:
YOUR ORDER
GENE SHAPIRO
order #8725
BLADE FUSION - ROSE GOLD
Update #2
I have received the watch and it is very nice.
Still the handling of the case is unacceptable in every way. And if Zinvo wanted to really get to the bottom of it, they could have emailed me. They have my contacts in all details as the emails went back and forth for a very long time. So just to make sure - this was a real case and details are above in Update 1.
But the watch is very nice and accurate.
Response from ZINVOApr 19, 2018
UPDATED 4/3/18:
Hello Gene,
We have been attempting to get in contact with you via email for the past few months and have not received a response.
We are trying to help improve your experience with our brand, and all we want is for our customers to be happy.
Please email us at [email protected] if you are wiling to work with us and solve this issue.
I'll be waiting for your response.
Kind regards,
ZINVO Team
JE
Jesus E.
Order #6167 to Abu Dhabi UAE
Please Zinvo check my boss order it's been 5 months now And they did not recieve the item or please refund her Order #6167
5 months of waiting I can tell it's a scam please do prompt action to this problem
Response from ZINVOApr 19, 2018
UPDATED 4/19/18
Hello Jesus,
Please email us at [email protected] if there are still issues with your order.
We want to make sure you are completely happy with your order and we want to do whatever we can to improve your overall customer experience.
Kindly,
ZINVO Team