STAR S.
Brutally Honest Review
Brutally Honest Review: Engaging with Zil Money has been an unmitigated disaster from the very beginning. Their incomprehensible policies barred me from conducting transactions with another LLC simply because of a superficial name resemblance to my official government name. Despite my explicit explanations that I operate not as a W-2 employee but as an independent contractor, their team showcased a bewildering inability to grasp this elementary concept. Adding insult to injury, they audaciously informed me that my account would be immobilized for an excruciating 60 days, completely disregarding the fact that my payroll was meticulously managed by ADP. It's about time ADP reevaluates its alliances, as this company is evidently clueless about its operations, and their customer service is nothing short of a catastrophic failure
Response from Zil MoneyMay 23, 2024
It sounds like you've had a frustrating experience, and I'm sorry to hear that. The issues you've encountered with our policies and the confusion about your independent contractor status are concerning. We aim to provide clear and efficient service, but we clearly missed the mark. The 60-day account hold and the misunderstanding with your payroll setup are not the experiences we want for our users. We take your feedback seriously and are committed to improving our processes and customer service. Please contact us at [email protected] or (408) 775-7720 so we can investigate further and work on a resolution. We appreciate you bringing this to our attention..