Anastasia F.
Zil Money Discriminated Against Our Trans-Led Nonprofit
Zil Money denied our ACH services for our 501(c)(3) nonprofit because we openly support incarcerated trans and queer people — and because I, the Finance Director, am a transgender woman. Our bank’s Vice President even offered to provide Zil Money with any approval letters they needed. Instead, they rejected our application with no valid explanation and refused to support us after I raised concerns about one of their staff being openly transphobic. We paid Zil Money to process our ACH setup and never got the service we applied for — only discrimination. We’re trying to get our money back, and take our business, elsewhere. If you value equal treatment and basic respect for LGBTQ+ communities, think twice before trusting Zil Money with your information or funds.
Response from Zil MoneyJul 18, 2025
We are taking your concerns very seriously and are committed to conducting a thorough review of this matter. At Zil Money, we do not tolerate discrimination of any kind, and the values you've described are in direct conflict with our company's policies. We are committed to upholding the principles of equal treatment and respect for all individuals. Thank you for bringing this to our attention.