ZillowReviews of zillow.com

I recently listed my home as "For Sale by Owner" on Zillow. For years, the public Zestimate for my property consistently ranged between approximately $360,000 and $372,000. After Zillow contacted me to offer its professional services, I declined. Shortly afterward, I noticed that the Zestimate no longer appeared on my property's public page. Instead, the page displayed an outdated tax-assessed value of $309,000 rather than the current assessment. I cannot say whether these events are related, but the timing raises concerns for me. I also attempted to list a vacant parcel through Zillow, but the listing has still not been published. In addition, the property page displays the price I originally paid for the land as its value, which I believe could be misleading to potential buyers. I'm sharing my experience because I believe these issues deserve an explanation. I intend to report my concerns to the appropriate consumer protection agencies if they are not addressed. I hope Zillow will investigate these issues and ensure that all property owners receive fair and consistent treatment.

I tried to list my home for over a month now with them and nothing has happened.

Zillow has allowed a review to be posted about me that is a total lie. I am a realtor and take a great deal of pride in servicing my clients. The review states I owe them money. That is a lie and should not be allowed to be posted on their site, according to their own guidelines. The person is not even a client of mine. After reporting this to them, they still left the review posted and told me to get more reviews. Something needs to be done about Zillow's review system to stop defamatory reviews.

Terrible customer service.

Zillow sucks. Customer service is terrible. Unresponsive to emails.

The most horrible company to do business with! If you have an issue with the leads or listings, it is impossible to get any help or support and get a live person. The phone numbers listed do not answer and when you are prompted to be directed to the right support team, the message received is “I didn’t”t get that” How is this company still in business??

Horrible horrible company. I’ve been searching for a condo for over 6 months. No response from agents. There are plenty of robo calls and I can’t see any properties I have requested to look at. Utterly ridiculous.

The Zillow site glitches every time I try to view a rental application or background check. At first it said I needed to unfreeze my own credit, which I then did. It still won't let me view applications. Their help desk consists of stock answers to issues that don't describe my own situation. I've wasted at least 20 hours trying to view applications and gotten nowhere.