ZillowReviews of zillow.com

Zillow App is absolutely a big Scam! I tried to purchase a home I saw on Zillow, both agent from Zillow (seller and buyer agent Zillow). They sold the house to someone else after being in contract with me. The agents never returned my Deposit back to me the amount of $30000. Now I’ve to hire Lawyer to recover my earnest money. Don’t trust this App at all Please do your research before you end up like me Lawyers cost $10k - 15k depending what area. $550-660 per hour Good luck guys

Terrible website. Needs to be deleted. Can’t trust I formation on there

I contacted Zillow ShowingTime+ in good faith, seeking additional exposure for my property listings. I was sold a 6-month ShowingTime+ contract by a representative named Chris P., with no training, no onboarding, and no explanation of how the product would actually integrate with my current marketing process. As a real estate broker, I invest heavily in high-quality photography and Matterport 3D tours, which are the industry standard for immersive marketing in my market. However, I later discovered that Matterport is not compatible with ShowingTime+, and this critical incompatibility was never disclosed by the sales rep prior to payment. Because of this seemingly minor technical issue, the entire product was rendered unusable. Zillow does offer a separate (and free) 3D product, but it is vastly inferior in quality and would require me to replace both my photographer and their equipment, or personally purchase a new, lower-quality camera—again, none of which was disclosed at the point of sale. These limitations were only mentioned in a post-purchase automated welcome email, after payment had already been collected. I immediately reached out for cancellation and refund. For nearly a month, I heard nothing. I followed up regularly via email, with no resolution. Eventually, I received calls—not to resolve the issue, but to suggest that I pay more money to lower my marketing standards, buy different equipment, and keep paying for the product regardless of its incompatibility. Now, after nearly two months of being charged nearly $500/month for a product I cannot use, I am told that they will not cancel the contract or issue a refund. Zillow’s advice remains the same: downgrade your marketing to suit our limited tech. This is a clear case of misrepresentation at the point of sale, failure to disclose material limitations, and refusal to honor basic business ethics. A product that cannot be used due to known compatibility issues should not be forced upon brokers, especially when those issues were not explained beforehand. Zillow ShowingTime+ had every opportunity to make this right. Instead, they’ve chosen to be combative, evasive, and ultimately unethical in their business practices. This experience has cost me both time and money, and has damaged my trust in Zillow’s suite of paid tools.

They insisted my 5 bedroom 3 bath house was commercial. It is not commercial. Ive lived here 20 years and its easy to prove. They are incompetent, simply put. They definitely couldn't care less about people who seek free listings

Zillow has posted erroneous information about my home saying that it was sold in 2025 when, in fact, it was not sold - it wasn't even on the market! I have contacted them and Trulia, part of the same group, to fix the error. That was 10 days ago. Not only is it very difficult to report an error, but they are totally non-responsive. I am going to investigate my legal options.

Been trying to find a home and came on to Zillow.Just to receive an email to tell me that they will not be doing a tour unless you qualify and I have to put application in. Definitely will not be going through Zillow. I never had to put an application in just to see a home.

So the problem I have with Zillow is that you pay an application for what when everyone on deal with on this app has there own application so fees are doubled I thought the point was to pay the fee so you can be approved but this is a scam don’t pay the Zillow fee just contact the owners or property manager directly and apply

I tried to warn Zillow and few other online rental ad about a condo that has been damaging my home from other homeowner. I have asked Zillow to please take it off market due to three home damages to my home which should be considered other homeowner's violations to other people's home and medical health, as well. But, they will not take ad down said to contact owner or person who had them put on ad as they said there is violation online. It's the principal that I sent them photos of my past water damages and pending to require full thorough inspection to that home and thorough repairs to that home before it gets rented out and they DON"T care!!!