ZillowReviews of zillow.com

We found a property we own listed for sale by owner on Zillow. It was a scam as we did not list the property. We made 7 attempts to contact Zillow to inform them of the fraud but only got computer generated responses. Listing is still up and we hate that someone may lose some money because Zillow just doesn't care. NEVER USE THEM.

Ignores the DNC law. Sending email from no-reply addresses.

It's frustrating to see that these housing agencies seem more focused on maximizing profits from application fees than on genuinely assisting potential renters. My husband and I both have stable jobs and excellent credit, yet we find ourselves navigating an automated system with little to no human interaction. The lack of a personal touch is disheartening, especially since we have submitted our application and are unsure why they require us to upload a picture. We are still waiting for a callback from Maymont, but no one is answering the phones—it's all automated.

I received a listing for a property with an inaccurate price. In fact, the price of the property was double that of what was shown in the email. I attempted to report the listing but to no avail. I followed instructions as directed by the help section and there is no option to report the listing under the Contact Agent section as it directed. So, I attempted to deactivate my account and give reasons as to why I was deactivating. Errors displayed multiple times during my attempts.

My property was accidentally listed for rent by a neighbor who clicked on the locator map zillow provides. My pictures and home facts are gone replaced by the room for rent pics and info. Zillow says they can't restore my page as it was. I know the internet has history but their tech department must be ignorant of how to access. It was only one week back.

I would give them a negative score if I could. As an agent, there is zero support. There is no number to call to reach a person. Everything directs you back to the website where you can send lots of email and never receive a response. They are a necessary evil as an agent to have my information up to date and they can't help me with simply changing my email address for clients.

Never use zillow.com for doing background test for tenants. Zillow.com allows application to be submitted by prospective tenants. Zillow charges some fees - like $35(from tenants) and this application can be used against many properties for may be 30 days. Zillow outsources this task of background check to CIC or Experian. In my case it was CIC. CIC gets the SSN and IDs etc My tenants broke the lease and I need to file small claims court case where I needed last 3 of SSN, DL and date of birth. Reached out to Zillow.com and they sent me in circles to CIC. CIC cannot be reached by any human(phone or chat)-just by filling up the webform(to use their service)- I filled that up but never get anything from them. Ideally zillow have the relationship with CIC and must have reached on my behalf rather than washing the hands. From here onwards no zillow.com background checks. I will use something more reliable where controls are in my hands(for some extreme conditions like this). Zillow is total shameless - they charge some $35 or so from landlords also for advertising the property- but no accountability. Zillow one can only connect via support ticket with the person sitting in some country outside of USA. Zillow making money from landlords and tenants and from commercials with zero accountability and ownership. Yes they sell our data also to others. Zillow's excuse was so lame when I asked why they don't have the tenant's data "we don't want to compromise anybody's sensitive data beyond 2 years" as if they have never faced data compromise issue and everybody know that in public cloud cheapest service is cloud storage. And if that was the case, at least send a notification to the landlord that this data is going to be purged - so that landlord can take backup or make a copy? I never thought that this could happen. Even if this could happen, I relied on this background check process where nothing was in my control(at least now I know). Zillow failed me. Also never use their property management. Companies like Zillow just want to make money without any accountability or ownership. I am done using zillow.com - it sucks.

Zillow was great at first. Allowed me to apply for multiple properties with only a $35 application fee. Got into my house, and landlord wanted to receive rent through Zillow, totally fine. Made my first payment through FLEX Finance because I am a single mom and FLEX allows me to split my rent in half. I've used FLEX since living on my own and I absolutely love them and their customer service. They really seem to care, unlike Zillow. Zillow stole my first month's rent, and to this day still has $2700 that is not theirs. They are keeping it for who knows what and aren't allowing me to even get into my account to do anything. I had to pay $5300 in rent for my first month in my new house because one month went to Zillow and another I gave straight to my landlord. It's been over a month now and Zillow is still holding that money. Customer service is emotionless and careless. They just said, "Oh, we cannot refund that money because we don't have refund process." Absolutely horrible. Don't do business with Zillow if you can avoid it.