Zero FoxtrotReviews of zerofoxtrot.com

Shipping times are looonng. They definitely do not ship within the time frame they claim. Ordered on a Saturday the claim weekend order process and ship mon-tues they didn't ship the order till the following Monday and they use the ups-usps shipping which is a 7-10 business day delivery window. They do not say that in the website in the least Took about 11 days to receive my order. When I reached out to customer service it took 2 days to get a response and after it " ships from them" it's a UPS/USPS issue. They also claimed it was " busy time" which idk what's going on a random week of June that makes it your busy time but .

Ordered a 2xl in silkie shorts and it said it would fit a size 41 however they fit like a fn small. The size chart is not accurate.

Ordered a woobie hoodie from them and within a week it was falling apart, been waiting months for them to restock any style at all in my size (L/XL not uncommon) here we are almost 4 months and they are only willing to refund base price so I'm out a hoodie and money dealing with these people.. trash ass company When you mess up as a company you make it fully right. You don't offer on site credit that can't even get me another hoodie without more shipping and handling fees.. they should cover all that. I wouldn't order a $2 sticker from them again.

Ordered a Shirt, Tank top and a hat on the 2nd. Says it arrived at my local UPS on January 8th. I had an expected delivery date of the 11th. The 11th comes and goes by, nothing. I tried to contact UPS, get nothing. I tried to contact USPS, get nothing. I sent ZF an email, get nothing. The only thing that got promptly done was my chargeback by my bank and they manage to get me back my funds within a day. Don't buy anything from this company, support other American made companies.

The K9 Tac harness I bought from Zero Foxtrot was of extremely poor quality. The straps/buckles would not hold position and came loose every time within a couple of minutes of tightening because they had no mechanism to hold the straps in place. The straps are free to slip and slide all over the place, which causes the dog to slip right out of the harness. I attempted to review this product on their website but of course, they only post good reviews. I won't be trusting this company again.

They do not follow their own disclaimer about exchanges or returns. They report that a product they sell called silkies are ineligible for return/exchange. Please see their email and disclaimer below. Thanks for reaching out. All Silkie products are ineligible for returns or exchanges as stated on the product page, which is why your return/exchange is being rejected. Unfortunately, there is no exception to this policy. We do apologize for the inconvenience. Their disclaimer states as follows…. *DISCLAIMER* Due to the nature of this product, we cannot accept returns or exchanges of opened silkies products. In short, we cannot accept returns on products that have touched your huevos. My email to them… Your packaging has a zipper closure, so there is a never a way for you to know for sure if a costumer has or has no tried the product on. My husband did not try any on, as he removed the item from the zippered bag and realized how small the medium sized silkies were he placed them back in the bag. With your reasoning, I cannot tell if you’ve sold me used silkies since the packaging does not ensure that you’ve sold me a brand new item. As I stated previously all I would like is an exchange for these gifts but no problem, as I will never purchase from your company again and the BBB will revive a complaint

Really poor communication and when you bring up the notion of a chargeback due to their poor communication they cancel your order. Which is fine. I did receive a refund but feel their business attitude is way off base. Won’t respond then play victim when they see an email with something they don’t like! So you know they were reading the emails but sending supposed automated emails ! Yet they say any questions reach out and we will respond .

I was a lifetime customer until it came time to return an item because the stitching failed. I wore it 3 times over the span of 2 years. Well I guess their NO BS guarantee isn’t worth nothing. Don’t fall for their claim of lifetime guarantee. A veteran owned company doesn’t care about a veteran who needs help with a defective woobie jacket. I will never shop there again.