Zero FoxtrotReviews of zerofoxtrot.com

Customer service has been terrible placed an order over 2 months ago was guaranteed a 14 day turn around at most and haven't been able to get any updates

Horrible company to do business with period. I ordered 4 items for my Marines this last Christmas. One of the shackets nipple to the button popped off on Christmas day. I sent an email including the picture asking for some help to resolve the issue. I have sent more than 3 asking for a response, crickets. This website should be blacklisted for anyone to use! Next step, contact the BBB.

No customer service! My husband was really excited and sent me his Christmas wishlist, so I placed an order on 11/29 for 3 items. This is his big Christmas present and I saved up for this and I was so excited to place my order. I received my order on 12/14, but the Woobie zip up jacket was missing. I emailed them on 12/15, and it's now 12/18 with no response. There's been zero effort to acknowledge my email/facebook comment, resolve this, reimburse me, or send me what I paid for. At this point, it feels like theft. I get that mistakes happen, but not responding and not providing what I paid for is unacceptable and this close to Christmas. Will not be ordering again, and it’s unfortunate bc my husband likes all their stuff but they don’t put the customer first, but have time to send out promotional emails and run a bunch of facebook ads and post.

Well I’ll join the insert f word here ZFT club !! worst customer service ever!!! Got up to nine days on a 170.00$ order still hasn’t shipped ! I sent a email, got your standard we don’t give a (f- word)) here’s your money reply. I guess their to busy doing ( f word here) pod casts to worry about loyalty to customers that have bought a ton of shit from them.

Placed an order for a pair of shorts on Thurs Aug 29,2024. I paid for 2 day express shipping. My order has yet to even move. When looking up tracking info, all it says is label created. Granted, Monday was Labor Day, I’ll allow a one day grace period, but it hasn’t even shipped yet and tomorrow is Thursday, a week from ordering. So much for 2 day shipping. If my order isn’t delivered by Saturday and shipping charge fully refunded, I’m calling my CC company to dispute the charges. DO NOT WASTE YOUR TIME WITH THIS COMPANY. They’re a sham.

Website claims orders ship within 1-2 business days. Mine took TEN days to ship. Was supposed to be a birthday present for my son who is a marine veteran. When you email them you get an automated response. LAME! His birthday was yesterday and the order still hasn’t arrived. Customer service sucks… I will never order from them again that’s for sure. There’s plenty of good companies out there that know how to run a legit business…these guys definitely don’t! Don’t order from them.

They lie about shipping times. Took over a week to CREATE THE SHIPPING LABEL.

Ordered, 10 days later, I cancelled the order. The order never shipped. The delivery pigeon must have died. However, I did get my refund.