ZenefitsReviews of zenefits.com

I used Zenefits for the Payroll and scheduling services . The platform has a lot of glitches and their support is poor. i don't recommend them . you get what you pay for .

I was a customer of Zenefits from 2018-2022. I have had 2 separate companies that I used (or attempted to use Zenefits with) The fist 3 years and the first company Zenefits was wonderful! However, when I started my new company in the fall of 2021 it was natural to want to use Zenefits again! IT WAS A NIGHTMARE! Absolutely with no resolution control or the ability to move the issues to upper management. I just paid for a full year (due to contract) for a system that I could not even use. That had been set up entirely wrong,(keep in mind I was already familiar and knew the programs well) when an employee would reach out to help me they would email me at 3AM with "I am so sorry you missed your appointment with us" I did not miss the appointment they have not even the simple ability to tell time and decipher time zones. This went on for months. I since have found Paychex, and have zero issues, all benefits can be found and purchased through Paychex. I am so thankful that Zenefits is so unprofessional and unorganized, they could never have handled this entrepreneur! If they cannot take care of and organize their company there is no way they could handle mine.

If you think ADP provides terrible customer service Zenefits takes the cake over and over again. From wrong information to my employees to no action at all. This is the worst cutomer service I have experienced in thast 25 years of implementing HRIS systems. Their FSA is a horror movie... they keep on adding more and more banks as they change banks like you change underwear. The system worked for 2 weeks after that, charges for FSA/DC/Commuter are constantly in a flux... and the customer service manager assigned is a joke. They only refer you to their website for items they can even explain. Stay away... during the sales call they tell you they can integrate with any type of report... not true!

Zenefits is impossible to reach for timely needs. They can take up to 2 months to respond to a time-sensitive inquiry and offer ZERO proactive information on compliance and management, even when certain changes should be flagged in their system. As help, they just send you to an FAQ page that often has outdated instructions.

Zenefits has the worst customer service I have ever experienced. First, they will not let you speak to a human being. I had a problem with a payroll, and I could not speak with anyone, I had to leave a written request. It took an unbelievable 8 days to get a response. And the response they finally did send did not address the original question/problem. Less than halfway through our contract (in January of 2021) with Zenefits, we got a new service and and told Zenefits we would not be using their services anymore, and from Jan to July of 2021 we did not run one payroll through Zenefits. In July, they charged us for another year of service and won't refund this. This is totally dishonest. I would never recommend this company. To date, they have still failed to have a conversation with me. I believe in fast reasonable complaint resolution, but you cannot get that from this company. Avoid the aggravation of their abysmal customer service and pick a more customer friendly company for your payroll!

I am a client of Zenefits. They are offering to pay for 5 star reviews, so please don't trust those. Here is part of the email from them: Here’s how it works — simply click on any (or all!) the links below and leave us a five star review. For every screenshot of a completed review on a separate site that you send me (just attach'em in a reply to this email), I’ll send you a $25 Amazon gift card to thank you for your time. That’s it — no strings attached.

1 star because the platform is good. Don't trust those 5 star reviews. Those 5 star reviews are definitely fake or they paid someone to leave those reviews.. Look at the dates. They're all spread out within a few days and zero 5 star reviews in 20201. Service is horrible. To get any help you have to go through their service tree that wants to play 20 questions first. If you try to call them expect to be on hold for 30-60mins at least. If you send them an email make sure you give them 5-7 days at least to reply. If you upload a document to them expect frustration. They will reject your CAA_ARPA_2021_Amendment doc by emailing you from a no reply email. Sign up for Zenefits if you want to make your job more difficult and want additional headaches.

Canceled this service over 2 years ago and still being charged for this second year in a row. Can't log in into the account and customer service is horrible - no help at all. Tried to escalate but they would not let me.