ZendeskReviews of zendesk.com

Be very careful with this company's subscription services. The so-called "monthly" subscription could actually be an "annual" contract with monthly bills XD. Amazing company ...

Every single time I have to contact Zendesk support I am flabbergasted by the incompetence. The latest example: if a bug in their system prevents me from assigning a new agent to an open seat on my account, I should not have to speak with 5 different people and spend 4 days explaining over and over again that we are only using 10 of 12 seats, despite what their system says. If you're a call center that doesn't care about providing or receiving quality support, Zendesk is one of many reasonable options. If you actually care about providing and receiving quality support, run in the opposite direction as fast as you can.

As a loyal client for over 8 years, I've always had great customer service interactions in the past. However, when we reached out to cancel our service, the experience was absolutely disappointing. The cancellation process and customer service were far below the standards I'd come to expect over the years. After such a poor final experience, we definitely won't be returning

Zendesk is owned by a group of investors led by Hellman & Friedman and Permira. The private equity firms acquired Zendesk in November 2022 for about $10.2 billion. Explanation Hellman & Friedman and Permira are private equity firms that invest in successful businesses with growth ambitions. Permira is a global investment firm that has backed many of the largest and fastest-growing technology businesses globally. Zendesk is a CUSTOMER SERVICE company that delisted from the New York Stock Exchange (NYSE) in 2022. (RED FLAG) The sale of Zendesk was the result of pressure from activist investor Jana Partners. Jana had pushed for the sale after Zendesk failed to buy Momentive Global Inc (MNTV.O), the parent company of SurveyMonkey. Zendesk's founders include: Mikkel Svane, Founder Emeritus Morten Primdahl, Founder Emeritus Alexander Aghassipour, Founder Emeritus. 'I can just imagine what those three are and are really like. Just the sense/pungent smell I get'. (Opinion) This is online information for this Company. If they do not vet the companies they are supposed to support - Honest Companies in an HONORABLE and HONEST way. How can ANYONE trust them nomatter their claims ? More gangsters on the make. I was always raised with a saying - you will never find an honest, rich 'businessman' or 'woman' for that matter. They all cheat and then buy crooked lawyers to get them off. Be wary what and where you buy, people ! There are lots of good companies too with good products, customer service etc. Thank You TRUST Pilot for a wonderful service for the good !! FIVE STAR +++

First response time was good

The features work great, it just sometimes feels like it's lacking some good quality of life options.

Need more resouces for training.

Support is really bad, nickel and dime strategy. I would not recommend.