I told you that you have the wrong email address and to stop emailing me...but you keep emailing me and have now asked me to complete a survey. If you had even a basic email verification process, this wouldn't have happened and you wouldn't be spamming me.
Response from ZeldacardsAug 31, 2023
I am very sorry. We currently suspect that someone has written the wrong email address or filled in an email address to place an order, which caused you to receive the wrong email. I am very sorry to disturb you. We are investigating this incident.
SJ
Shannon J.
I still have not gotten my item
I still have not gotten my item. The shipping said 5-8 days.
Response from ZeldacardsDec 31, 2022
We are very sorry that you did not receive the product, due to the approaching Christmas season, some products may arrive later than we promised, we have immediately arranged to investigate, if we exceed our promised time, we will give a certain percentage of compensation.
Thank you again for your understanding!
Karl
Linkinbot Support Team
KW
Kristopher W.
Ordered over a month ago
Ordered over a month ago. Never received items and only communication is a repeat email telling me to reach out to USPS to get an update….
Horrible customer service.
Response from ZeldacardsOct 29, 2022
We are very, very sorry, we have inquired that this package was lost, we did not follow up in time, we give you a full refund, very sorry!
SD
Sleepy D.
This website might be a scam be careful
This website might be a scam my phone kept glitching everytime I revisit their website page on chrome history I can't even check out their trustpilot without getting transfer to their website.
Response from ZeldacardsApr 27, 2022
Thank you for mentioning this problem, the crash of the page should be a bug, can you describe your situation in detail? We will fix it in time after confirmation.
At the same time, Trustpilot and our official website are completely separate websites. Opening our website will not only prevent you from accessing Trustpilot, but we welcome customers to check all reviews on trustpilot.
If you have any questions about the products and services of our website, it is recommended that you try to buy one product, and we support 30 days no reason money back guarantee.
Zeldacards Support Team
MN
Morgan N.
Didn’t receive my full order
I ordered a full set of Zelda cards that came in a crystal case. It was to include the new Loftwing card and a free gift. I only received the Loftwing card and gift. I reached out to the company through the email on the website and the email givin in the package for customer support and didn’t hear anything from either. Disappointed I didn’t get what I ordered, but the free gift was cool. 🤷🏼♀️
Response from ZeldacardsApr 25, 2022
We are very sorry, you purchased a single card, we are sorry for the insufficient reminder on the product page, we have given you a full refund.
KA
Kat
Multiple Misprints, arrived late
I didn’t realize that more than half of the series five cards have little dots all over the character pictures. I never would have ordered the cards knowing that. It completely ruins the cards.
It took much longer than the 5-8 business days they claimed it would take to arrive.
Then there’s misprints on the cards - characters name spelled wrong. I paid too much money for this to just be garbage. I do not recommend these cards to anyone.
Edit: Still waiting on customer service. I emailed them before I posted this review and it’s been 2 days since they claimed they contacted me.
Edit 2: they finally messaged me for the first time after the bad reviews, not responding to my first email that I sent to their site. Then they respond with that I finally answered even though they have NEVER emailed me. Such a rude company.
Another update: even though I told the company I DID NOT want more cards, just a refund - they sent more cards anyways and they STILL have little dots all over the picture. And they still haven’t refunded me!! NEVER DO BUSINESS WITH THIS COMPANY.
Response from ZeldacardsApr 13, 2022
I'm very sorry for the bad shopping experience. Our customer service has contacted you and we will give you the best solution.
update on 4/14 2022:
We have contacted you through text messages and multiple emails, but at present, your reply has not been received. Can you check your spam mailbox to see if you have received our email, thank you!
Update on 4/25 2022:
We are very sorry that you are still not satisfied with your card, we have given you a full refund.
Sorry again for the inconvenience caused to you.
CH
Chris
Very unhappy, random cards.
The cards do not follow the official numbers thus, you have no idea what you arw ordering. You end up with cards from every set, even when you say you don't want Serino, but nothing is complete and tons of cards are missing.
Response from ZeldacardsJan 4, 2022
We are very sorry for the misunderstanding. We have contacted you by email. We hope that all this is just a misunderstanding. Please rest assured that we will give you the best solution.
DM
Duane M.
I ordered a package on 26 November it…
I ordered a package on 26 November it is now 13 December. I don’t understand why it’s taking so long. I have not received my package. I’m getting pretty upset about it.
Response from ZeldacardsDec 16, 2021
Hi Mier,
We are sorry to hear you have not received your order yet. We are also aware of some news regarding the epidemic season and the impact on delivery time this year, as well as the unprecedented online shopping peak season.
Your order is sent from YunExpress, our logistics carrier, could not be delivered to you after the expected delivery time. It usually takes only 5-8 business days to reach its destination, but due to the high demand of online shopping and the epidemic, they have delayed the delivery date.
We have been working continuously with YunExpress since we noticed this delay, trying to help him solve the problem. The situation is still unpredictable now, and we will inform you if things change. We appreciate your patience and understanding in advance.
Based on the latest information we got from the shipping carrier, more orders from our customers will arrive in the United States by this weekend. I'm very sorry for any inconvenience you may have encountered. We would like to give all delayed customers 5-10% in compensation as an apology for our flawed delivery service.
-
Daniel Morgan
Zeldacards Support Team
