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Advertised as a UK manufacturer — my order shipped from Pakistan, declared as a “gift”
I ordered custom-printed tissue paper from ZEE Custom Boxes, who present themselves as a UK manufacturer with a Warrington address and a UK production facility. My experience did not match those claims at all. First, the product was wrong. I ordered tissue paper — their own quote described it as “Tissue Papers, Paper stock,” and the 3D proof I approved was titled “Tissue Paper.” What arrived was printed wax paper, a completely different material. When I raised it, I was told over several days that “tissue paper” and “wax paper” are interchangeable terms (they are not), and no refund or reprint was offered. Second, and more concerning: the parcel arrived from Lahore, Pakistan, and the paperwork declared my commercial order (which I paid around £320 for) as a “gift” worth 24 US dollars. So despite being advertised as UK-made, the goods were shipped from overseas. I was never able to resolve this directly. I’d urge anyone considering them to be cautious and to check where goods are actually manufactured before ordering. I’ve kept all my documentation — the quote, the approved proof, the courier and customs paperwork, and the full message history.