ZealReviews of zeal.app

modifico la recensione, alla fine dopo diversi mesi son riusciti a rimborsare la truffa a cui ero incappato subito segnalata. C'è voluto tempo, però apprezzo il fatto che non abbiano semplicemente chiuso il caso.

I left enquiry to customer twice , and almost two weeks, no reply. Every time it shows answer within 4 days. This is such a terrible team. Avoid this app!

Update: Zeal has since confirmed that this was a known bug (“Aave Earn EUR → card flow”) and that it has now been fixed in a recent app version. I was eventually able to recover my funds, but only by manually accessing the Aave protocol myself, days before Zeal support replied. While I appreciate that the issue was acknowledged and fixed, the support response came far too late and my in-app requests remained unanswered throughout. The product itself is solid, but customer support still needs major improvement. For that reason, I’m updating my rating to 3 stars, with the clear expectation that response times and communication improve significantly. ---------------------------------------------- I’m writing this with a lot of frustration and honestly some sadness, because I genuinely trusted Zeal Wallet. I’ve been using it for about a year and everything worked fine, until it suddenly didn’t. On January 16th, I made a deposit from AAVE to my Gnosis Card, something I had done many times before without any problems. This time, the funds never arrived. Instead, they were moved into a section of the app called “DeFi – Aave V3 Lending.” From there, I can’t do anything with them. I can’t withdraw. I can’t exchange. I can’t move the funds anywhere. They’re just… stuck. What makes this experience really upsetting is the lack of communication. I contacted Zeal support right away. The only response I received was a short message saying that “the developers are working on it.” Since then - crickets. No update, no explanation, no timeframe, despite several reminders. When you use a wallet that talks about self-custody, you expect to at least have access to your own money, or at the very least clear communication when something goes wrong. Having your funds blocked with no visibility and no support is stressful and unsettling. I didn’t expect perfection, but I did expect transparency and basic customer care. Unfortunately, this experience has seriously damaged my trust in Zeal. I hope they improve their support and take situations like this more seriously, because no user should feel powerless over their own funds.

very slow customer service! can't believe that in 2026, a customer service online would only promise to return message within 4 days! terrible avoid!

I started using it recently. So far I enjoy its cashback percentage and how comfortable and intuitive the app is.

Great wallet, great card by GnosisPay, very good cashback and earn feature. One of the best DeFi products out there.

In der Werbung kommt es nicht rüber aber auf der Webseite schreiben Sie es unterm Kleingedruckten wir sind nicht reguliert das Geld unterliegt Schwankungen der Ertrag unterliegt Schwankungen und man kann mit einem Totalverlustes Geldes rechnen das Schreiben sie selber auf ihrer Webseite in der Werbung wird das heruntergespielt durch die einfache Frage desjenigen da ist doch ein Haken an der Sache ja der Haken ist es ist woanders festgelegt und es kann ein durchaus ein Totalverlust geben Vorsicht bitte ich bin angelockt gewesen durch die Werbung. Zitat Geschäftsbedingungen:ZUR VERDIENUNG: Kapitalrisiko ¹ Die aktuelle jährliche Rendite (6 % p. a.) ist die in Echtzeit berechnete annualisierte Rendite. Sie ist nicht fix und unterliegt Marktschwankungen. Die Vermögenswerte befinden sich auf den dezentralen Finanzplattformen Sky und Aave , wo die Rendite in digitalen Währungen, den digitalen Versionen von USD (sDAI) und EUR (EURe), erwirtschaftet wird. Ihr Kapital ist gefährdet und Ihre Vermögenswerte sind nicht durch staatliche oder private Einlagensicherungssysteme geschützt. Sie tragen alle mit Ihren Einlagen verbundenen Risiken und können Ihr gesamtes Kapital verlieren.

Fast & innovative, But design UX/UI could be better But it’s don’t impact on my passive yield, so it can be 🙌🏻 Thanks for solution!